What are the responsibilities and job description for the Front Desk Manager position at Pathways Within?

Job Description

Location : Alternating between Massapequa and Garden City offices

Position Type : Part-Time

Working Hours :

Monday - Friday : 9 AM - 3 PM
Monday - Thursday : 3 PM - 9 PM

About Us :

At Pathways Within, we provide a collaborative approach to wellness and mental health services, offering a variety of modalities including mental health therapy, acupuncture, and massage. Our core values are collaboration, time / life balance, and continuous professional growth through education.

Position Overview :

The Front Desk Manager will serve as a vital link between clients, providers, and external referrals. This role requires a strong understanding of mental health therapy modalities and wellness services, as well as excellent communication and organizational skills. The ideal candidate will facilitate client connections, provide exceptional service, and promote a collaborative environment. This position reports directly to the Clinical Directors.

Compensation : 17 - $20 hourly

Responsibilities :

As the Front Desk Staff in Massapequa, NY, US, your responsibilities will include :

Providing prompt responses to client inquiries via phone, email, and in-person interactions.

Facilitating connections and managing referrals to appropriate providers within the wellness center.

Efficiently scheduling appointments and coordinating client care across various services.

Ensuring accurate and well-organized client records are maintained in EHR systems like Vagaro, Jane, and Simple Practice.

Collaborating closely with providers to stay informed about service offerings and address client needs effectively.

Assisting in the smooth onboarding process for new clients to ensure a seamless experience.

Creating a welcoming and hospitable environment for clients upon their arrival.

Qualifications :

A bachelor’s degree in a mental health or wellness-related field is highly preferred for the Front Desk Manager position in Massapequa, NY, US.

Thorough knowledge of mental health therapy techniques and wellness services is essential.

Proficiency in Microsoft Office, Vagaro, Jane, Simple Practice EHR, and Google Drive is required.

Exceptional communication skills and the ability to interact effectively with others are necessary.

Strong organizational skills and the ability to handle multiple tasks efficiently are crucial for this role.

About Company

Join our wellness center and become a valued part of a team dedicated to enhancing well-being in our community. If you’re passionate about client care and eager to grow in a supportive environment, we encourage you to apply!

Salary : $17 - $20

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