Occupational Health Collections Specialist

The responsibilities of this job include, but are not limited to, the following: Reviewing the status of accounts for Occupational Health clients as assigned; Conducting outreach to Employer, Insurance Company, Third Party Administrators (TPAs), and Patients via telephone to determine current status of claims and the steps necessary to fulfill reimbursement; Ensuring courteous and professional communication with all parties; Accurately documenting collection efforts and following up to ensure outstanding accounts are worked completely and in a timely manner; Working with the Occupational Health Department to ensure information gathered in the collections process is properly updated onto Industrial Client (IC) accounts as appropriate; Ensuring all Health Insurance Portability and Accountability Act (HIPAA) issues are addressed immediately and proper notifications are made to appropriate parties; Processing credit card payments while ensuring all compliance protocols are adhered to; Ensuring all productivity goals are achieved on a consistent basis; Adhering to all policies and procedures; Responsible for operating, using, and maintaining office equipment as trained. The responsibilities of this job include, but are not limited to, the following: Employee must be 18 years of age or older; High school graduate or equivalent; Experience working in outbound call center preferred; Knowledge of Accounts Receivable collections, Occupational Health Services, and Workers' Compensation preferred; Excellent oral and written communication skills required; Ability to prioritize and handle multiple tasks; Self-starter with the ability to work independently and achieve productivity goals; Computer skills required, including Microsoft Office Applications; Basic math and analytical/problem solving skills; Must be able to sit for long periods of time (4-7 hours at a time). Since opening our first medical center in 1981, Patient First's vision remains the same: making access to quality medical care as convenient and cost-effective as possible. To achieve this objective, we have adopted and continue to embrace many innovative operating systems and practices. All 78 Patient First centers in the mid-Atlantic region are open every day of the year- including weekends and holidays. Patient First provides both primary and urgent care services as well as a broad range of Occupational Health services. X-rays, lab tests, and prescription drugs are available on-site to save time and reduce the need for extra trips. Patient First offers excellent benefits packages, flexible hours, and competitive compensations for Nurses, Lab and Radiologic Technologists, Medical Assistants, and Front Office staff. Medical candidates with at least 1-2 years of experience in a physician's office or hospital setting are preferred. To learn more about our non physician benefits package please click here. To learn more about our physician benefits please click here