What are the responsibilities and job description for the Occupational Health Accounts Receivable Specialist I position at Patient First?
Patient First is accepting applications for an Occupational Health Accounts Receivable Specialist I
in the Richmond, Virginia area. Patient First provides a friendly work environment that promotes a team-oriented philosophy.
The responsibilities of this job include, but are not limited to the following :
- Reviewing the status of accounts for OH clients as assigned;
- Conducting outreach to employers, insurance companies, Third-Party Administrators (TPAs), and patients via telephone and email to determine the status of claims and invoices and the steps necessary to complete for reimbursement;
- Conducting research into accounts with remaining balances and taking the necessary actions to achieve resolution;
- Re-filing or re-invoicing the appropriate responsible party for the amounts owed;
- Ensuring courteous and professional communication with all parties;
- Documenting efforts accurately and following up to ensure outstanding accounts are worked to completion and in a timely manner;
- Communicating effectively with the employer, insurance company, and TPA to understand the reasons for past due balances and identify solutions to prevent accounts from reaching this status;
- Working within OH to ensure information gathered is properly updated onto Industrial Client (IC) accounts as appropriate;
- Ensuring all Health Insurance Portability and Accountability Act (HIPAA) issues are addressed immediately and proper notifications are made to appropriate parties;
- Processing credit card payments while ensuring all compliance protocols are followed;
- Ensuring all productivity goals including the number of calls made and accounts worked daily are achieved on a consistent basis;
- Communicating trends or issues to the OH AR Supervisor;
- Performing other duties as assigned;
- Operating, using, and maintaining office equipment as trained.
Minimum education and professional requirements include, but are not limited to, the following :
