What are the responsibilities and job description for the Cash Management Team Lead position at Patient First?
The responsibilities of this job include, but are not limited to the following:
- Overseeing the daily posting of payments received through various channels (checks, electronic payments (EFT), credit card transactions, etc.);
- Assisting staff with daily operations;
- Regularly reconciling posted payments with bank statements and financial records; including balancing Monthly Credit Card payments;
- Investigating and resolving discrepancies between posted payments and accounts receivable records;
- Testing new collection solutions;
- Monitoring team performance and productivity, providing feedback and conducting regular performance scorecard reviews;
- Developing and implementing training programs for team members to enhance skills and knowledge related to cash posting and refunds;
- Assisting with team communication, providing updates, resolving issues, setting goals, and maintaining standards;
- Communicating with third-party payers, such as insurance companies, to obtain missing remittances;
- Assisting other Team Leads with audit functions and other responsibilities as needed;
- Reporting errors related to postings, account adjustments, and payments, and providing data to the Accounts Receivable Manager;
- Monitoring monthly collections checklist.
Minimum education and professional requirements include, but are not limited to, the following:
- High school graduate or equivalent;
- At least one year of medical billing experience (preferred);
- Prior experience in cash/payment posting, accounts receivable, or a related role (preferred);
- Knowledge of electronic remittances (i.e., 835 files) and working with clearinghouses (preferred);
- Supervisory experience is preferred;
- Ability to work in a fast-paced environment and manage multiple priorities effectively;
- Proficiency in Microsoft Word and Excel;
- Ability to prioritize and multi-task;
- Good interpersonal and analytical skills).
