Service Appointment Supervisor

About Us

Dealership life is a different ballgame, and we don’t just come to play—we come to win.

We have a RARE opportunity due to an overabundance of work within our multi-franchise dealer group. A Service Appointment Supervisor is essential to our service lane, ensuring a positive experience for customers bringing their vehicles in for service. Not only is this position vital, but its growth opportunities are also limitless.

Join a team where you are supported, encouraged, trained, and where the only goal is to win together.

Here’s the Difference:

Unmatched culture. Have you ever walked into a dealership with a full-service, complimentary Starbucks or a fully stocked Sub-Zero refrigerator filled with your shop's favorite amenities? How about a complimentary employee appreciation food truck at the end of every month, offering a deliciously curated menu for your team and customers to enjoy? Or a holiday party planned months in advance just to ensure you receive a token of our appreciation? No? We didn’t think so.

Join our team as a Service Appointment Supervisor at our state-of-the-art dealership.

A team dedicated to your success with proven results recognized industry-wide—we are:
✅ A 2024 Top Workplace Winner
✅ A 2022 CARFAX Top-Rated Dealer
✅ A 2024 OEM Recognized Dealer for Excellence and Distinguished Reputation

Job Overview:

We are looking for a friendly and professional Business Relationship Coordinator to be the first point of contact for our customers. This role is perfect for someone with excellent communication skills, a warm demeanor, and a passion for delivering exceptional service.

You will assist guests, direct them to the appropriate department, and ensure they have a seamless, positive experience from the moment they arrive. Additionally, you will support advisors in their daily activities, ensuring our customers receive the best experience possible at our dealership.

Key Responsibilities:

• Greet and welcome customers in a friendly and professional manner.
• Assist customers with initial inquiries and direct them to the appropriate team members.
• Maintain a clean and organized reception area to ensure a welcoming environment.
• Communicate wait times and service expectations effectively.
• Provide basic information about company services, promotions, and policies.
• Assist with appointment check-ins and coordinate with service advisors or staff.
• Support the service team with administrative tasks as needed.
• Uphold company standards for customer service and hospitality.
• Communicate service recommendations and estimated costs to customers clearly and professionally.
• Coordinate vehicle/service check-ins and maintain service records.
• Work closely with technicians and service staff to ensure timely and accurate repairs.
• Keep customers informed about service progress, changes, and completion times.
• Address customer inquiries and resolve concerns to ensure satisfaction.

Qualifications & Skills:

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Knowledge of automotive services (preferred) or a willingness to learn.
• Ability to multitask, stay organized, and thrive in a fast-paced environment.
• Proficiency in computer systems, scheduling software, and customer management tools.

Why Join Us?

✔ Competitive salary and commission opportunities
✔ Comprehensive benefits package
✔ Career growth and training opportunities
✔ A commitment to building champions inside of champions—we want you to be a part of it!
✔ Supportive and dynamic team environment
✔ The chance to work with a respected and customer-focused company

Where the Crown comes standard

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to Commute:

• Royersford, PA 19468 (Preferred)

Ability to Relocate:

• Royersford, PA 19468: Relocate before starting work (Required)

Work Location: In person

Salary : $16