What are the responsibilities and job description for the Director, Operations position at Patriot Home Care?
Overview
Patriot Home Care is a leading provider of home care services throughout the states of Pennsylvania and Delaware. Our mission is to provide exceptional and compassionate home care services to patients who need our help the most.
We are seeking a talented and passionate individual to serve as our Director, Operations (reporting to our VP, Operations) to help lead our home care business in Pennsylvania and Delaware.
What We Offer*:
We know that, to be the best place for our patients, we must be the best place to work for our employees. We offer the following to our employees:
- Make a difference every day in the lives of those who need our help the most
- Competitive pay
- Paid on a weekly basis
- Medical/dental/vision/life insurance
- Paid holidays/PTO/401(k) match
- Career growth opportunities
- Great and collaborative work environment
- Work-life balance
Responsibilities
What You Will Do:
Operational Leadership
- Oversee the day-to-day operations of home care services, including managing branch leadership
- Develop and implement efficient processes and workflows to maximize productivity and service quality
- Manage budgets, control costs, and ensure financial performance aligns with organizational goals
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Strategic Planning
- Collaborate with leadership and branch personnel (including the community event team and other service lines) to develop and execute long-term strategies for growth and service expansion
- Monitor industry trends and identify opportunities to enhance service offerings and market presence
- Evaluate and implement new technologies and tools to improve operational efficiency and client satisfaction
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Staff Management
- Foster a positive work environment that promotes teamwork, professional growth, and retention
- Manage, hire, train, performance management, evaluate, etc. assigned staff
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Quality Assurance
- Ensure compliance with federal, state, and local regulations, as well as industry standards
- Develop and maintain policies and procedures to ensure high-quality, patient-centered care
- Monitor patient satisfaction and promptly resolve any concerns
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Relationship Management
- Build and maintain relationships with clients, families, healthcare providers, and community partners
- Represent the organization in public forums and industry events to promote home care services
- Act as a liaison between staff, clients, and families to resolve issues and ensure effective communication
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Qualifications
- Bachelor’s degree required, preferably in healthcare administration, nursing, or a related field (Master’s degree preferred)
- Proven experience in home care operations, healthcare management, or similar role
- Strong leadership and organizational skills, with the ability to manage multiple priorities
- In-depth knowledge of home care regulations, billing practices, and industry trends
- Excellent interpersonal and communication skills to build trust and rapport with diverse stakeholders
*Eligibility for certain benefits may depend on employment status
Patriot Home Care is an equal opportunity employer committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, age, national origin, disability, genetic information, veteran status, or any other classification protected by applicable law.
