What are the responsibilities and job description for the Service Manager - Tractor position at Patten Cat?
Working Hours / Days
7am-4 : 30pm Some Saturdays
Overview
The Service Manager is accountable for all aspects of the Service Department and plays a vital role in the overall success of Altorfer in the territory. The Service Manager must possess a deep knowledge of construction equipment maintenance and repair, the skills necessary to ensure efficient shop operations and a continuous improvement mindset.
Basic Duties
The Service Manager is responsible for all Shop Field and PM Service and support activities associated with the shop at one Altorfer Branch location.
Exemplify our Corporate Values of Integrity, Customer Focus, Accountability and Teamwork
Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability
Responsible for the Shop Field and PM Service P&L
Conduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategy
Manage day-to-day activities of Service Department personnel
Manage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency
Manage service, repair and reconditioning of machines and components in shop and field
Manage new and used equipment inspection, service and preparation for the Sales Department
Manage service customer communications
Manage the work order process from opening jobs through job invoicing
Develop quotes for complex jobs and quote approvals
Consistently enforce work rules and company policies
Effectively manage all Work In Progress (WIP)
Conduct semi-annual performance reviews for all direct reports
Ensure operations conform to industry and company performance metrics and benchmarks
Occasionally participate in sales calls with Sales Reps.
Qualifications
Bachelor degree with minimum of five years management experience in construction equipment service and repair, or a minimum of ten years of management experience in construction equipment service and repair.
Experience as an Equipment Manager or Service Manager / Supervisor a plus
Advanced user of all Microsoft Office products to include Excel
Working knowledge of Caterpillar programs DBSi, DSI, SMIS 2 and PSEL a plus
Working knowledge of CODA a plus
Working knowledge of a P&L and financial statements
Ability to understand, interpret and leverage performance metrics related to efficiency, productivity, profitability, safety, market share, resource deployment and general operations.
Exceptional communication, management, leadership and interpersonal skills
Working knowledge of OSHA and EPA regulations as they relate to the industry
Ability to carry on effective communication with customers to maintain a high level of customer loyalty
Must possess a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).
Altorfer Industries offers an industry leading compensation and benefit package :
Health, Dental, Vision, Disability, and Life Insurance
401(k)
Paid Holidays
Paid Parental Leave and Funeral Leave
Paid Time Off : Prorated 80 hours of PTO
Education Assistance
Voluntary Benefits : Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection
Payrate : $85,000-$99,000 annually
Posted Min
USD $85,000.00 / Yr.
Posted Max
USD $99,000.00 / Yr.
Physical Requirements / Working Conditions
This position works in an office environment and in the service shop. May, on a continuous basis, sit at a desk for a long period of time; answer telephone calls and write or use a keyboard to communicate through written means. May on a continuous basis be on the shop floor supporting service operations. Noise level in the shop environment is usually moderate, and the noise level in the office environment is usually low. Must be flexible to work varying schedules and hours as needed. Occasional local travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran .
Why Work for Altorfer?
At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is crucial to our success. Here at Altorfer, we have over 35 locations and 1300 emp loyees with long tenure for you to learn from . We have a collaborative, family valued culture, with a great reputation in the industry . A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.
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Req No.2025-5139
CategoryManagement
LocationUS-IL-Oglesby
TypeRegular Full-Time
Union or Non-UnionNon-Union
DivisionHeavy
CompanyAltorfer Industries Inc.
Salary : $85,000 - $99,000
