What are the responsibilities and job description for the Call Center Representative position at Pattern Promotions?
Job Title: Call Center Representative
Company: Pattern Promotions
Location: Denver, CO
Salary: $42,000 - $52,000 per year
Job Type: Full-Time
About Us
Pattern Promotions is a forward-thinking marketing agency dedicated to helping brands stand out in today’s competitive landscape. We specialize in creative promotional strategies and client-driven solutions to build strong brand identities. Based in Denver, we’re known for our innovative team culture and our commitment to exceptional service. Join us as we make an impact in the industry!
Job Description
We are seeking a motivated and customer-oriented Call Center Representative to join our dynamic team. As a Call Center Representative, you will play a pivotal role in delivering exceptional service to our customers by addressing their inquiries, resolving issues, and providing information about our products and services.
Responsibilities
- Answer incoming calls from customers in a prompt and professional manner.
- Provide accurate information regarding products, services, and company policies.
- Resolve customer complaints and issues through effective troubleshooting and problem-solving techniques.
- Document customer interactions and maintain clear records of inquiries, issues, and resolutions.
- Upsell or cross-sell products and services when appropriate to enhance customer experience.
Skills
- High school diploma or equivalent; further education is a plus.
- Proven experience in a customer service role or call center environment preferred.
- Exceptional verbal and written communication skills.
- Strong listening skills and the ability to empathize with customers.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in using customer service software and Microsoft Office Suite.
Benefits
- Competitive salary with annual performance bonuses
- Health, dental, and vision insurance
- 401(k) plan with company matching
- Paid time off and holiday pay
- Opportunities for career development and training programs
- A dynamic and supportive work environment
If you’re a motivated and detail-oriented professional looking to make an impact, Pattern Promotions welcomes your application.
Salary : $42,000 - $52,000
