What are the responsibilities and job description for the Call Center Representative position at Signeekwave Architecture Studio?
About us :
Welcome to Signeekwave : Where Vision Meets Reality
At Signeekwave , we believe that architecture has the power to shape our world, ignite emotions, and inspire awe. We are an innovative and forward-thinking architecture firm committed to creating exceptional spaces that blend functionality, aesthetics, and sustainability. With a team of talented architects, designers, and engineers, we strive to push the boundaries of architectural design and create transformative experiences for our clients.
About job :
We are seeking a motivated and customer-focused individual to join our team as a Call Center Representative. This role is essential to ensuring that our customers receive the highest level of service and support. As a Call Center Representative, you will be the first point of contact for our clients, handling inbound and outbound calls with professionalism and care.
Salary Range : $18.50 - $23.00 per hour
Job : Full time
Location : Philadelphia, PA
Responsibilities :
- Handle inbound and outbound calls in a courteous and professional manner.
- Respond to customer inquiries and provide accurate information regarding products and services.
- Resolve customer complaints and issues with empathy and efficiency.
- Document all customer interactions in the company database for future reference.
- Achieve personal and team performance metrics and goals.
- Provide feedback to management regarding customer concerns, trends, and potential improvements.
Requirements
Bonus Points :
Let's create your dream career and make an impact together! Apply today.
Salary : $19 - $23
