What are the responsibilities and job description for the Entry Level Customer Service Agent position at Pattern Promotions?
Entry Level Customer Service Agent
Company: Pattern Promotions
Location: Miami, FL
Salary: $18.50 - 23.00 per hour
Job Type: Full-Time
About Us
At Pattern Promotions, we are a dynamic and innovative promotional products company dedicated to delivering quality solutions for our clients. Our mission is to help brands reach new heights through customized promotional items and exceptional service. As a team, we are committed to excellence, creativity, and a customer-centric approach. Join us and be a part of a company that values your contribution and growth!
Job Description
We are seeking enthusiastic and dedicated individuals to join our dynamic team as Entry Level Customer Service Agents. In this role, you will be the first point of contact for our valued customers, and your responsibilities will revolve around providing exceptional service and support. This position offers a fantastic opportunity for those looking to start their career in the customer service field and gain valuable experience in a fast-paced environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Resolve customer issues efficiently and accurately to ensure high satisfaction levels.
- Provide product and service information to customers, guiding them to appropriate solutions.
- Document customer interactions and transactions, maintaining accurate records.
- Collaborate with team members to improve service processes and enhance the overall customer experience.
- Identify trends in customer inquiries and feedback to contribute to process improvements.
Skills & Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Previous clerical or administrative experience is a plus.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication skills.
- Attention to detail and ability to maintain confidentiality.
Benefits
- Competitive salary and performance bonuses
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Professional development and training opportunities
- Friendly and supportive work environment
Join us at Pattern Promotions and help us continue to deliver high-quality, personalized service to our clients!
Salary : $19 - $23
