What are the responsibilities and job description for the WARRANTY CLAIMS PROCESSOR position at Patterson Companies, Inc.?

Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Job Description :

The Warranty Claims Processor is responsible for processing and monitoring dental equipment warranty claims and acts as a liaison between field service personnel and manufacturers on warranty policies. This position will also act as a liaison between vendors and internal financial shared services to ensure proper payment by vendors and credits are applied to Patterson Dental.

Why join the Patterson Dental National Repair Center team?

Patterson Companies is an industry-leading specialty distributor serving the dental, veterinary and rehabilitation supply markets. Driven to meet the needs of healthcare professionals in these growing markets, Patterson provides a total-package approach to doing business. Employees at the National Repair Center have been working with dentists for decades and understand how important handpieces and other small equipment are to a practice. Our customers benefit the knowledge that comes from our certified technicians who can diagnose and fix nearly any issue, as well as the convenience and peace of mind that come with relying on one trusted partner for everything they need.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

Monitor Warranty Claims

Utilize both Company and vendor (where applicable) programs to monitor incoming claims
Receive feedback from vendors regarding claim credits and declines, and communicate back to field service
Contact internal financial shared services or field branch locations regarding aging claims to ensure prompt return to and credit from vendor partners
Research warranty requirement policies for multiple vendors

Parts Processing

Receive incoming shipments of parts from field service (branch locations) on daily basis

Consolidate parts by vendor

Ensure all appropriate documentation required by both Patterson and manufacturers accompany each returnable part

Prepare consolidated returns for shipment to vendors

Claims Processing

Enter required claim / returns data into vendor portals as required by various vendors

Update SAP system to reflect status of return / claim

Utilize Company programs to research and answer inquiries from both internal and external partners

Create required shipping documents

Communication

Create clear and concise email and / or fax communications

Understand and have the ability to clearly explain claim requirements

Resolve warranty claim discrepancies between field service (branch locations) and manufacturer

Communicate all changes of vendor warranty policies and / or processes to internal OCM group for change management distribution

In addition to the essential functions listed above, the incumbent may perform the following additional functions.

Performs other duties as assigned

Job Qualifications

Required Qualifications

High school diploma required

Expresses strong customer service orientation or related experience through excellent written and verbal / phone communication skills, with a two-year minimum experience in customer service environment

Proven understanding of vendor warranty concepts and possession of the ability to research concepts and data

Exhibits strong organizational and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, while showing a great attention to detail

Prior experience in shipping or receiving process that includes creating or interpreting transportation documentation

Uses technology with efficiency and possesses core computer skills, including knowledge in Microsoft 365 business suite

Ability to positively contribute to the team environment by taking initiative to learn and improve upon skillsets

Outstanding troubleshooting and problem-solving skills

Ability to multi-task in a fast-paced environment

Preferred Qualifications

Associates degree or equivalent technical training

Previous experience in a service, repair, or parts management center environment

Ability to read and understand parts schematics

Experience using SAP or similar customer relationship management (CRM) system

Working Conditions

Physical Demands

Operating a computer or other office devices for the majority of the workday

May occasionally need to move packages up to 50 pounds such as office supplies or equipment

Must be able to communicate with others in person, over the phone, and in writing.

Must be able to understand and effectively exchange accurate information with others such as coworkers, customers and vendors

Must be able to read and interpret various electronic and written documents.

Environmental Factors

This position is in an office environment in which team members occupy desks in assigned areas or at meeting / collaboration spaces within the building. The building's primary work areas consist of desks, chairs, computers and other office equipment and devices for professional services.

What's In It For You

We provide competitive benefits, unique incentive programs and rewards for our eligible employees :

Full Medical, Dental, and Vision benefits and an integrated Wellness Program.

401(k) Match Retirement Savings Plan.

Paid Time Off (PTO).

Holiday Pay & Floating Holidays.

Volunteer Time Off (VTO).

Educational Assistance Program.

Full Paid Parental and Adoption Leave.

LifeWorks (Employee Assistance Program).

Patterson Perks Program.

The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.

16.11 - $19.71

EEO Statement

As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees' unique experiences and differences is what strengthens us and drives our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.

We are Patterson. We welcome you.

Salary : $16 - $20

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