What are the responsibilities and job description for the Service Call Coordinator position at PATTERSONS HOME APPLIANCE CENTER?
Pattersons Inc is an Equal Opportunity Employer. Pattersons Inc. does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
· Maintains knowledge of computer software system and other technology systems.
· Contact customers and schedules appointments for service on appliances.
· Answer phone calls from customers professionally and responding to customer
inquiries and complaints.
· Routing inbound calls to the appropriate resources.
· Builds a positive relationship with customers.
· Creates Service Tickets and follows through to make sure they are completed
accurately and in a timely manner.
· Completes required training in the expected time-frame and participates in ongoing
learning opportunities.
· Adheres to all company polices/ procedures and protocols.
· Performs other duties as assigned.
Qualifications
· Must be available to work Monday through Saturdays as necessary.
· Must be willing to work as a team player.
· Must have great communication skills verbally/ written.
· Strong computer skills.
· Positive attitude and willing to learn.
· Able to multitask calmly and efficiently.
· Must have pleasant demeanor.
· Physically able to perform tasks that may require prolonged standing, sitting and other
activities necessary to perform job.
Job Type: Full-time
Pay: $15.00 - $16.50 per hour
Expected hours: 40 – 45 per week
Benefits:
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $15 - $17
