Collections Specialist (Temporary)

Position Title: Collections Specialist 

Position Overview: 

We are seeking a dedicated and detail-oriented Collections Specialist to join our team. In this role, you will be responsible for reaching out to customers who are delinquent in payments for services rendered. Your primary duties will involve contacting customers via email and phone to ensure timely payment, working off a provided spreadsheet to track progress, and documenting communication and outcomes. The ideal candidate will possess strong communication skills, attention to detail, and the ability to maintain a professional, customer-focused approach in all interactions. 

Key Responsibilities: 

• Contact delinquent customers via email and phone to initiate and follow up on outstanding payments. 

• Maintain and update a spreadsheet to track each customer’s payment status, ensuring accurate and current records. 

• Document the outcome of each customer interaction, including payment commitments or issues raised, and note any follow-up actions required. 

• Work closely with the team to resolve any payment discrepancies or issues in a timely manner.

 • Provide feedback on accounts that require additional escalation or intervention. 

• Handle sensitive customer information with confidentiality and professionalism. 

• Meet individual and team collection goals and performance metrics. 

• Participate in regular meetings to review account. 

Qualifications:

 • Previous experience in collections, customer service, or a related field preferred. 

• Strong communication skills, both verbal and written, with the ability to professionally handle customer interactions. 

• Highly organized with strong attention to detail and the ability to manage multiple accounts simultaneously. 

• Proficient in using spreadsheets (Microsoft Excel, Google Sheets) and other office software.

 • Ability to work independently and as part of a team. 

• Strong problem-solving skills and a solutions-oriented mindset. 

• Ability to remain calm and professional when dealing with challenging situations. 

• High school diploma or equivalent required; additional education in business or finance is a plus. 

Working Conditions: 

• The position is office-based. If you are proactive, goal-oriented, and have a passion for customer service, we encourage you to apply for the Collections Specialist position to help us maintain healthy customer relationships while ensuring the timely collection of payments