What are the responsibilities and job description for the Help Desk Specialist position at Paudhatek Inc?
Overview
We are seeking a dedicated and knowledgeable Help Desk specialist to join our support team. This role is essential in providing technical assistance and customer service for the Patient Care Programs and support to our users, ensuring that their technology needs are met efficiently. The ideal candidate will possess strong problem-solving skills and a customer-oriented mindset, enabling them to deliver exceptional service while troubleshooting various technical issues.
Duties
- Maintain documentation of issues and resolutions to enhance the knowledge base for future reference.
- Provide technical assistance and customer service for Health Bureau of Communicable Diseases Patient Care Programs
Skills
- 3 years of customer service experience.
- 2 years of clerical duties in data entry.
- 3 years of Microsoft Office proficiency.
- Proficiency in desktop support, including familiarity with Windows operating systems.
- Excellent communication skills, both written and verbal, with a focus on customer service excellence.
Join our team as a Help Desk Specialist where you will play a crucial role in maintaining the technological backbone of our organization while enhancing user satisfaction through excellent customer service.
Job Type: Contract
Pay: $17.00 per hour
Expected hours: 45 per week
Schedule:
- Day shift
- Monday to Friday
Ability to Commute:
- Tallahassee, FL 32311 (Preferred)
Ability to Relocate:
- Tallahassee, FL 32311: Relocate before starting work (Preferred)
Work Location: In person
Salary : $17
