Intake Specialist

Are you fueled by a passion for delivering exceptional customer service that leaves a lasting impression? Do you thrive in a fast-paced environment where attention to detail and efficiency are paramount? If you answered yes, then Paul Davis Restoration (PDR) has an exhilarating opportunity for you to join our dynamic team as an Intake Specialist. As a premier construction general contractor specializing in insurance restoration projects, we pride ourselves on achieving unmatched results while providing unparalleled growth opportunities for exceptional individuals like you.

The Role

As an Intake Specialist at Paul Davis Restoration, you will be at the heart of the customer experience. Your unwavering commitment to listening, empathy, and care will be instrumental in creating a seamless journey for our valued customers. Your expert handling of job files will ensure accurate and comprehensive documentation, enabling our dedicated Paul Davis teams to promptly and professionally address their needs.

Being the first point of contact for our customers and clients, your exceptional customer service skills will shine as you provide a warm and welcoming experience. Your genuine enthusiasm for assisting others will leave a lasting impression and foster trust and confidence in our services. Additionally, you will be an integral part of our after-hours on-call rotation, ensuring a timely response and unwavering support for our customers. Join us at Paul Davis Restoration and become part of a team that not only delivers top-notch results but also values your exceptional talent.

Key Responsibilities

• Customer Service: Professionally represent Paul Davis Restoration as the first point of contact through phone calls, emails, walk-ins, and social media interactions, ensuring exceptional service is provided to our valued customers and clients.
• New Loss Intake: Accurately intake new losses, create comprehensive job files, and efficiently assign the necessary participants to ensure prompt and extraordinary service delivery.
• After Hours Intake: Participate in the on-call rotation to communicate with customers, intake new jobs, and dispatch the after-hours team as required, ensuring customers receive timely support even outside regular business hours.
• Customer Feedback: Collaborate in overseeing customer feedback surveys, online reviews, and social media platforms, effectively tracking feedback and ensuring timely closure of customer concerns.
  
  

Requirements And Qualifications

• Highschool Diploma and/or equivalent.
• Minimum of 2 years of experience in a customer service role.
• Associates degree (2-year) preferred but not required.
• Uphold the Paul Davis Core values, vision, and mission statements.
• Professional, courteous, empathetic, and exceptional communication skills in phone, email, and in-person interactions with customers.
• Willingness to participate in the after-hours rotation for job intake and dispatching.
• Excellent written and verbal communication skills, with a minimum typing speed of 50 words per minute.
• Proficiency in basic computer skills and Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Strong ability to work productively, stay organized, and remain professional under pressure.
• Resourceful, adaptable, detail-oriented, and able to anticipate needs.
• Openness to receiving training, coaching, and regular feedback.
• Hours: 8:30-5pm Monday through Friday
• Other duties as required
  
  

Benefits

• PTO - Paid Time off
• Seven company paid holidays
• Medical, dental, vision benefits
• 401K with employer contribution
• Company recognition
• Paid Professional and Industry certifications and training
• Fun, family-focused culture