What are the responsibilities and job description for the Clerical Assistant position at Paul Davis Restoration, Inc.?
Do you want to do more than just answer phones and file paperwork? Do you want to make a difference in the growth of a local business while helping home and business owners? If this sounds ideal to you, then you might be the candidate to become a key player in the daily operations at a local office of one of North America's leading franchise organizations. Paul Davis Restoration is a locally owned office which is part of a network of 380 Paul Davis outlets in the USA and Canada. This provides comfort in knowing that working here can provide you with the best of corporate accountability along with hometown accessibility. Additionally, Paul Davis prides itself on customer service and integrity while providing restoration services for property damage as well as top-notch remodeling.
As a Paul Davis Restoration Clerical Assistant, you will be tasked with professionally and compassionately answering incoming calls from potential and existing customers and vendors. You will also be the first point of contact for reaching out to sales leads from a variety of sources.
From there you record data into the Paul Davis proprietary software, accept new assignments, create job folders, maintain job boards, monitor documents sent to customers, make customer appointments and share in a variety of tasks to assist the daily operational needs of the mitigation and restoration departments.
Job Duties :
- Answer Phones
- Data entry for all jobs
- Request new assignments when necessary
- Update milestones for all TPA sites
- Send contracts, etc. via DocuSign and monitor when complete
- Monitor email alerts
- Be able to learn new online computer programs
- Provide assistance to the Mitigation Manager, Project Manager and Owner
- Have experience using multi-line phone systems
- Have a clear, pleasant speaking voice and excellent verbal and written communication skills
- Be bilingual (Spanish) preferred
- Demonstrate patience and compassion with customers
- Be enthusiastic and service oriented
- Be organized, efficient and detail oriented
- Be able to multi-task
- Be able to work M-F from 8am-5pm
- Have a good record of timeliness and attendance
- Wear company logo wear daily (black and khaki)
- Represent the Paul Davis principles of honesty and integrity
- Must be able to work semi-independently and be proactive
- Have computer skills in Microsoft Office, including Outlook, Word and Excel
Qualifications :
Compensation : $20.00 per hour
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision :
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values :
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission :
To provide opportunities for great people to deliver Best in Class results
Salary : $20
