What are the responsibilities and job description for the Emergency Response Specialist position at Paul Davis Restoration of SEWI?
Description
Do you thrive under pressure and want to lead during critical moments?
Paul Davis Restoration is seeking an Emergency Response Coordinator to lead our front-line response to property damage disasters. If you're driven, detail-oriented, and passionate about helping people in crisis, this opportunity is for you.
Key Responsibilities:
- Emergency Response:
- Monitor news, alerts, and online platforms for active property losses
- Respond to or dispatch teams to secure emergency restoration work
- Assess damages and develop detailed restoration plans
- Create new loss documentation and estimates
- Obtain Emergency Work Authorization signatures
- Client and Team Leadership:
- Supervise emergency team members and foster a strong team culture
- Serve as the primary point of contact for clients during active losses
- Maintain communication with insurance agents, adjusters, and clients
- Ensure timely updates and superior customer service
- Marketing and Business Development:
- Promote PDR services across various insurance and industry networks
- Participate in local networking events, boards, and organizations
- Identify and share marketing leads with the sales and marketing team
- Follow up with previous clients who declined service
- Documentation and Compliance:
- Maintain accurate records of work, job status, and customer interactions
- Ensure safety compliance and adherence to PDR protocols
Requirements
- Education & Experience:
- College degree preferred
- Minimum 1 year in Water, Fire, Smoke, or Construction restoration
- Understanding of the insurance claim process
- Certifications:
- IICRC Certified in Water, Fire & Smoke, Carpet Cleaning, and Applied Structural Drying
- Skills:
- Leadership and supervisory skills
- Strong interpersonal and customer service skills
- Proficient in Xactimate, Simbility, CRM systems, Outlook, and Excel
- Knowledge of building construction and restoration practices
- Strong organizational and decision-making abilities
- Physical & Schedule Requirements:
- Valid driver’s license (must be maintained at all times)
- Able to work 40–70 hours/week, including rotating 24/7 on-call shifts
- Capable of climbing ladders, accessing roofs/attics, and working in hazardous environments (e.g., fire, mold, sewage)
Background Requirements:
No felony convictions within the past 7 years. No misdemeanor convictions involving intentional injury, property loss, or endangerment while under the influence.
Salary : $60,000 - $80,000
