What are the responsibilities and job description for the IT NOC Desktop Support Specialist position at Paul May Associates?
Job Title: IT NOC Desktop Support Specialist
Primary Location: Northbrook Ideally onsite in the office or traveling to client sites around the Chicago area. Must have a car.
Position Type: Direct Hire or could do a contract to hire
Compensation Information - this role is paying around 55K to 60K base salary or $25 to $30/hr contract to hire.
We are committed to pay transparency and equal opportunity. The salary range provided is in compliance with applicable state and federal regulations.
Key points:
This role is looking for around 2 plus years NOC level 1 (Network Operations Center) experience working in IT consulting, Managed Service Provider, or outsourced IT.
Need basic networking knowledge including what is a VLAN, how does static routing work in a network, and what does a MAC address tell you about a device.
Need someone who has been exposed to this environment of where IT teams continuously monitor and manage the health and performance of a company's network, essentially acting as the first line of defense against network disruptions. Ideally someone who is looking to get out of the constant robotic open a ticket, respond to customer, close ticket. This role offers and needs a human interaction approach to IT rather than the automated calls/emails that most big IT and MSPs have now.
Need some of these basic Key skills for an NOC professional:
- Some understanding of Network protocols and technologies: like TCP/IP, routing protocols (BGP, OSPF), switching, firewalls, and network security concepts.
- Monitoring tools: Proficiency in using network monitoring tools like SNMP, Syslog, and dedicated network monitoring platforms to identify potential issues.
- Troubleshooting: Excellent ability to diagnose and resolve network problems quickly, including identifying root causes and implementing solutions.
- Log analysis: Skillful interpretation of system and network logs to identify anomalies and potential security threats.
- System administration: Basic knowledge of server administration, including operating systems (Windows, Linux) and related applications.
- Communication skills: Clear and concise communication both verbally and in writing to effectively interact with other teams, including technical and non-technical personnel, and document issues.
- Adaptability and quick learning: Ability to quickly adapt to new technologies and situations, as network environments can change rapidly.
Need a geat personality and a Passion for technology and the industry in general.
Problems and Issues you will deal with: (I can't do open this, our website is down, this used to work now it doesn't, etc). The person needs to be able to WANT to solve problems. If they don't have passion they will give up.
- Some MacOS experience.
- Ability to learn new things and not resistant to change.
- Ability to Google things and find the answers when they don't know the solution, and to ask me questions as well.
Salary : $25 - $30
