What are the responsibilities and job description for the ITSupport Specialist CMS position at Paul May Associates?
Job Title : IT Support Specialist CMS
Primary Location : Hybrid Chicago West loop / Fulton Market
Position Type : Contract
Compensation Information
The expected salary range for this position is $20 / hr$30 / hr depending on experience and qualifications. This role also qualifies comprehensive benefits such as health insurance 401(k) and paid time off. TalentFish is committed to pay transparency and equal opportunity. The salary range provided is in compliance with applicable state and federal regulations.
Overview
TalentFish is casting a line for an associate Support Specialist CMS. This is a longterm contract (maybe contract to hire) role hybrid in Westloop. This role is open due to company growth in the Digital Market and operations organization. As a CMS Support Specialist at the Associate level you will be working to establish manage and enhance and support framework. This includes ticket and issue triage. Setting up support processes problem solving. You will work to support a culture of continuous improvement. You will deliver training empower team members and work to support the product area. This role requires proactive specialists who is adept as optimization and streamlining support workflows. This role requires a passion for marketing technology and a mindset of supporting excellence for a leadingedge project.
Qualified candidates will be eligible to work in the US now and in the future without sponsorship.
What You Bring to the Role. (Ideal Experience)
- Bachelors degree in business administration Communication Education Marketing Information Technology Computer Science or another related field
- 12 years relevant work experience in a technical or support environment
- Familiarity with ticketing systems such as Jira Service Management Freshservice or similar tools
- Excellent written and oral communication skills and attention to detail
- Ability to build relationships collaborate with a wide range of stakeholders from different backgrounds and functions.
- Work independently and selfmanage time prioritize tasks and execute deliverables proactively
- Experience synthesizing complex project data and information and relaying that information to team members and stakeholders
What Youll Do. (Skills Used in this Position)
If applying for this role Please take each key point and provide number of years experience and what you would rate yourself 1 thru 10 (10 being expert) for each key point. Send your resume and notes on the role to expediate our recruiting services.
Salary : $20 - $30
