What are the responsibilities and job description for the Service Advisor position at Paul Miller Inc.?
Job Details
Description
Are you searching for long-term growth and development in your career? Then Paul Miller Auto Group is ready for you to join our award-winning team! Paul Miller doesn’t just lend his name to a dealership; he ensures it maintains a reputation as the gold-standard for the loyalty and respect given to his valuable employees. If you’re ready to thrive in an environment where your professional and personal goals are supported, submit your application and join Paul Miller Honda Team today!
What We Offer
- Medical, Dental & Vision Insurance
- Company Funded Life Insurance
- Health & Wellness Reimbursement Program
- 401K & Roth Investment Options
- FSA for both Health and Dependent
- Paid Time Off (Vacation, Sick & Holiday!)
- Short Term/Long Term Disability Insurance
- Multitude of Employee Events
Responsibilities:
- Utilize exception customer service skills to assess car problems and promote services by listening to customer’s description of symptoms
- Able to clarify description problems, conduct inspections, check vehicle maintenance records, and examining service schedule.
- Verifies warranty and service contract coverage by examining records and explaining provisions and exclusions.
- Provide competitive estimates by costing materials, supplies, and labor, ultimately calculating customer’s payment, including deductibles.
- Prepares repair orders by describing symptoms, problems, and causes discovered, as well as repairs and service required; obtaining approval signatures; entering the order into service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer’s approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns.
- Capable of de-escalating customer complaints and prioritizes maintaining high customer satisfaction standards.
- Checking on the progress of the vehicle during servicing and relaying communication to customer when technicians discover additional problems
- Responsible for ensuring customer approval to provide additional work and be able to explain the scope of work performed and potential charges
Qualifications
- Excellent communication skills
- Self-motivated and driven to excel in a team environment
- Valid Driver’s License and clean driving record
- Willing to submit to a background check and drug screen
I have carefully read and understand the contents of this job description. I understand the responsibilities, requirements and duties expected of me. I also understand that this job description does not constitute a contract of employment nor alter my status as an at-will employee. I have the right to terminate my employment at any time and for any reason, and the dealership has a similar right.
