Service Receptionist

Description

Are you searching for long-term growth and development in your career? Then Paul Miller Auto Group is ready for you to join our award-winning team! Paul Miller doesn’t just lend his name to a dealership; he ensures it maintains a reputation as the gold-standard for the loyalty and respect given to his valuable employees. If you’re ready to thrive in an environment where your professional and personal goals are supported, submit your application and join Paul Miller Audi Team today!

What We Offer

• Medical, Dental & Vision Insurance
• Company Funded Life Insurance
• Health & Wellness Reimbursement Program
• 401K & Roth Investment Options
• FSA for both Health and Dependent
• Paid Time Off (Vacation, Sick & Holiday!)
• Short Term/Long Term Disability Insurance
• Multitude of Employee Events

Responsibilities

• Transfer the appropriate information from each repair order hard copy to the soft copies (reconcile the repair orders).
• Total the retail parts, fluids, and labor charges, to calculate a total for each category.
• Collect the total retail charges from the customer in cash, check, or authorized charge account.
• Provide the customer with the proper change and/or receipts.
• Properly document charge purchases according to the policies established by the business manager.
• Complete the accounting section of the repair order as directed by the business manager.
• Accumulate and deliver to the business office daily all repair orders and parts invoices closed during the business day.
• Handle and account for daily the cash in and out in the assigned money box.
• Control the keys associated with completed repair orders, return customer's keys to them when their bills are paid and direct customers to where they may find their vehicle.
• File repair orders as directed by service department management.
• Answer the service department telephone, transfer calls to the people requested or best suited to take the calls, and take written messages when the needed personnel are not available.
• Be courteous and helpful to all customers and obtain immediate assistance for situations needing service management.
• Maintain a level of personal appearance consistent with the standards set by the dealership.
• Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers.
• Perform any other administrative tasks as directed by management.

Qualifications

• Experience with Microsoft Office suite is a plus
• Ability to communicate customers' interests needs and requests to management and sales personnel
• Professional personal appearance
• Clean driving record
• Must be willing to submit to a drug screen & background check. 

I have carefully read and understand the contents of this job description.  I understand the responsibilities, requirements and duties expected of me. I also understand that this job description does not constitute a contract of employment nor alter my status as an at-will employee.  I have the right to terminate my employment at any time and for any reason, and the dealership has a similar right.