What are the responsibilities and job description for the Plumbing Service Manager position at Paul The Plumber, LLC?
Position: Plumbing Service Manager
Salary Range: $100,000 - $150,000 Annually
Location: Derry, New Hampshire
We are looking to add a Plumbing Service Manager to our team of industry professionals to oversee our Plumbing Department. Our Plumbing Service Manager will oversee the daily operations of the department and aid in the training and development of the team. Here at Paul the Plumber LLC, our employees are valued for their skillset, rewarded for their hard work, and encouraged to grow to their full potential.
Essential Job Duties:
Paul the Plumber LLC has been servicing New Hampshire with a smile since 2002. Paul the Plumber LLC offers residential services in plumbing, HVAC, electric, drain cleaning, and water filtration. We service Hillsborough, Rockingham, Merrimack, and Strafford counties with fully equipped vehicles to service all needs. We believe our success has come from providing our customers with full transparency, honest recommendations, and peace of mind.
"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."
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Salary Range: $100,000 - $150,000 Annually
Location: Derry, New Hampshire
We are looking to add a Plumbing Service Manager to our team of industry professionals to oversee our Plumbing Department. Our Plumbing Service Manager will oversee the daily operations of the department and aid in the training and development of the team. Here at Paul the Plumber LLC, our employees are valued for their skillset, rewarded for their hard work, and encouraged to grow to their full potential.
Essential Job Duties:
- Operational Management
- Review and manage the daily service schedule
- Monitor job progress to ensure timely completion of service calls
- Ensure standard operating procedures are being followed by technicians
- Team Leadership & Development
- Provide coaching, mentorship and performance evaluations to technicians
- Conduct weekly team meetings to discuss goals, challenges, and process improvements
- Develop ongoing training and professional development for the department
- Foster a positive work environment while promoting teamwork and accountability
- Customer Service & Quality Assurance
- Ensure all service calls meet company quality standards and customer expectations
- Address and resolve customer complaints
- Follow up with customers to ensure satisfaction
- Financial & Performance Oversight
- Monitor key performance indicators (KPIs) and adjust strategies accordingly
- Assist in setting department goals and revenue targets
- Oversee job costing, invoicing, and profitability analysis
- Compliance & Safety
- Ensure all projects comply with local, state, and federal plumbing codes
- Enforce safety protocols and conduct regular inspections
- Active Plumbing License in the state of NH
- Minimum of 5 years of plumbing industry experience
- Minimum of 2 years’ experience in a leadership role
- Strong knowledge of plumbing systems, codes, and best practices
- Excellent leadership, problem solving, and communication skills
- Valid driver’s license
- Authorization to work in the US
- Employer paid medical, dental, and vision insurance for employees
- Employer paid short term disability, long term disability, and group life insurance
- Accident, hospital, cancer, and critical illness supplemental insurance
- 401k with company match
- Paid holidays, personal time, and vacation time after 6 months of employment
- Take-home truck
- Monthly SPIFF and annual bonus opportunities
Paul the Plumber LLC has been servicing New Hampshire with a smile since 2002. Paul the Plumber LLC offers residential services in plumbing, HVAC, electric, drain cleaning, and water filtration. We service Hillsborough, Rockingham, Merrimack, and Strafford counties with fully equipped vehicles to service all needs. We believe our success has come from providing our customers with full transparency, honest recommendations, and peace of mind.
"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."
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Salary : $100,000 - $150,000
