What are the responsibilities and job description for the Front Desk Representative position at Pause Pain & Wellness?
The Front Desk Representative will perform all duties associated with efficiently registering patients requiring services at Pause Pain and Wellness, LLC.
Duties
- Greet patients with utmost kindness and respect
- Gathering of correct information to ensure accurate billing and reimbursement.
- Check the patient’s paperwork for accuracy and completion
- Knowledgeable regarding registration process
- Check-In/Register Patients for Clinic Office Visits and Procedures
- Obtain identification and insurance information from each patient during the registration process
- Insurance Verification
- Front Desk Representative will be trained so that they may become proficient and maintain the standardized benchmarks for the department by alerting the Supervisor as supplies are needed
- Request cash co-payments, cash deposits, and cash payments from each patient
- Accountable for providing accurate receipts for payment transactions
- Files any necessary department paperwork according to department guidelines
Answer phones, schedule appointments, cancel appointments, reschedule appointments, and/or procedures.
Qualifications
- High school diploma or its equivalent is required
- Excellent Customer Service
- Must have basic clerical skills, typing, filing, ability to communicate with the public, doctors, nurses and patients
- Ability to maintain composure when faced with difficult situations;
- Must be able to handle confidential situations with tact
- Ability to work with computers, electronic devices, telephones, fax machines
Must possess the ability to do multiple tasks simultaneously
Lifting Requirements
- Sedentary- Generally lifting not more than 10 lbs. maximum and occasionally lifting and/or carrying such articles as ledgers, files and small items.
Job Type: Part-time
Pay: $13.00 - $15.00 per hour
Expected hours: 24 per week
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $13 - $15
