Patient Care Coordinator

Pavana Treatment Group (PTG) is a growing healthcare company that provides treatment to patients suffering from opioid addiction. PTG's mission is to provide the highest quality care to each and every patient. We seek to continue to grow so that we may serve more patients with substance use disorders.

Job Summary:

As the Patient Care Coordinator, you will work closely with all of the practice staff to provide high quality patient care and ensure the office runs smoothly and efficiently. This is a full time position responsible for working with new patients and those early on in their treatment journey. The ideal candidate is a high energy, positive, outgoing, people person with fantastic communication skills. This is a great opportunity for someone who wants to make a meaningful contribution to people’s lives and society as a whole. We seek someone who enjoys working in a dynamic environment and maintains a positive outlook at all times.

Desired Attributes

• The desire to work and be positive with both patients and coworkers
• The ability to form genuine connections with people both inside and outside the practice including patients, other team members, and business partners
• The ability to follow instructions and carry tasks out thoroughly and accurately
• Calm and confident nature
• Strong attention to detail
• Ability to multi-task and get things accomplished
• Strong organization skills
• Accountable, responsible, and transparent
• Technology savvy
• Enjoy a climate of innovation and change and contribute to that as well

Responsibilities include:

• Welcomes all patients and guests to the clinic in such a way as to promote a positive, welcoming environment.
• Demonstrates professionalism and promotes positive interactions with all internal and external business contacts, representing the practice in a favorable light.
• Communicates in person and by phone with patients.
• Manages high stress situations calmly and appropriately. Recognizes critical situations and responds effectively to minimize impact on customer satisfaction.
• Maintains safe, secure, and healthy work environment by establishing and following standards and procedures including cleaning and disinfecting policies.
• Displays personal commitment to achieving the goals and objectives of the practice.
• Other duties as assigned

Preferred Qualifications include:

• Undergraduate degree preferred. High school diploma with a minimum of 3 years of healthcare experience will be considered in lieu of degree.
• Minimum 3 years of healthcare experience required.
• Experience in behavioral health, substance use disorder, or mental health settings preferred
• Excellent communication skills; ability to communicate professionally and effectively both orally and in writing are required.
• Must be detail oriented, conscientious and able to follow through.
• Proficient personal computer skills, including Microsoft Office products Excel and Word.
• Fluency in English required. Fluency in Spanish preferred.
• Experienced with information technology and electronic medical record systems required.
• Must be able to work in US legally.

Working conditions:

This is a full time hourly position located in our Gastonia, NC office. Travel between offices may be needed, but very infrequently. The workplace is a medical office.

Physical requirements:

Must be able to remain in stationary position for most of the work day. Ability to use computer, phone, and other office technology equipment is required.

To be considered for this position please submit a cover letter and resume.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Customer Service: 3 years (Preferred)
• Healthcare: 2 years (Required)

Ability to Relocate:

• Gastonia, NC 28054: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $18