Field Service Engineer (Medical & Dental Laser Technology) - Boston Area

About the Opportunity 🔍

Pave Talent is hiring on behalf of our client, a globally recognized leader in the medical device industry specializing in advanced laser technology for medical, dental, and aesthetic applications. With over 50 years of industry leadership and systems in use across 60 countries, our client is known for their exceptional product performance, quality, and customer support. They're seeking a dedicated Field Service Engineer to join their growing team in the Boston area.

About Our Client 🏢

Our client is an established medical technology company with a 50-year history of developing award-winning laser systems for the medical, dental, and aesthetic fields. With thousands of systems deployed across 60 countries and a strong commitment to R&D, they've built a reputation for reliability, quality, and superior customer support. The company has approximately 100 employees in the US and offers significant growth opportunities in the healthcare technology sector.

Key Responsibilities 📋

• Independently perform complex troubleshooting and repairs on medical and dental laser systems while following established procedures
• Provide on-site installations, preventive maintenance, and repair services for customers throughout New England and across the United States
• Instruct customers and staff on equipment operation and applications
• Submit timely and accurate service reports, timesheets, expense reports, and required paperwork
• Self-manage workload to meet customer needs promptly and efficiently
• Ensure compliance with applicable FDA regulations
• Handle customer needs effectively, accurately, and promptly in a professional manner
• Collaborate with team members across departments to maintain a positive work environment
• Represent the company professionally in all customer and vendor interactions

Qualifications 🎓

• Associate's or Technical Degree required; Bachelor's Degree preferred
• Education or experience in photonics, electronics, biomedical engineering, or similar fields
• Customer service and/or field service experience is highly valued
• Clear communication skills with an excellent command of English
• Exceptional attention to detail and documentation skills
• Natural technical aptitude and ability to follow technical documentation
• Proficiency with Microsoft Office applications
• Ability to work both independently and as part of a team
• Willingness to travel up to 75% of the time throughout New England (primarily Boston area)
• Ability to work flexible hours, including occasional evenings and weekends
• Physical capabilities to lift up to 50 lbs, with occasional heavier lifting, and maneuver equipment

What They Offer 💼

• Competitive compensation package ($83K-$93K base salary depending on experience)
• Comprehensive benefits including Medical, Dental, Vision, AD&D, and Life Insurance
• 2 weeks of PTO plus holidays
• 401(k) with company matching
• $600 monthly car allowance
• Monthly bonuses after 90 days
• Travel reimbursement including flights, hotel, and $75 daily food allowance
• Performance bonuses with potential to earn $100K in the second year
• Advancement opportunities within a fast-growing, industry-leading healthcare company
• Training on specialized laser systems

Location & Work Arrangement 🏙️

This position is based in the Boston area, where approximately 90% of the service work is located. The role requires travel throughout New England, with the engineer working from home when not on-site with clients. The engineer will use their personal vehicle for local travel (with car allowance provided).

If you're passionate about healthcare technology and enjoy a balance of technical problem-solving and customer interaction, we encourage you to apply! Please submit your resume and respond to the screening questions to be considered for this exceptional opportunity.