What are the responsibilities and job description for the Service Technician position at Pavion Corp?
Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70 U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.
As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.
With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more at www.pavion.com
Pavion and our family of companies are seeking a talented and motivated Service Technician to join our security business unit.
Primary Responsibilities:
- Analyze in coming calls to reduce
- Improve analyzing calls as they come in to reduce inefficient tech dispatching.
- Provide expertise and assistance to Service Techs
- Take the lead to ensure the proper steps are followed for all Jobs and Service.
- Lead technical support for customer inquiries and troubleshooting issues.
- Be pro-active in develop strong expertise in with major lines we install and service
- Periodically review workloads with manager to ensure efficiency and completion
- Keep customer and sales apprised of service call status at any given time.
- Responsible for managing and providing detailed reporting and tracking of truck stock
- Make regular scheduled on-site visits to customer to be pro-active and to determine potential needs
- Assist with System Upgrades
- Define and procedural operating instructions and parameters for customers
- Program system using standards with the objective of making the system understandable vs. making devices operate
- Work with client IT departments and management to help coordinate needs from that end for a successful project completion
- Schedule appointments for repairs, system upgrades and new sales within customer time constraints
- Complete and turn in paperwork timely (example: vehicle log, time sheets, service tickets etc.)
- Daily communications with Manager on delays, requirements and general status of jobs
- Ensure complete closeout and turnover of programming guides, licensing information and sign-offs to the client and Database Administrator as required
- Ability to train - Administrator - level for customers on access and video systems
- Work with manufacturers to match customer's needs with best version and platform
- High School Diploma
- 3 years of industry experience with emphasis on computer software operations
- 3 years of hardware experience with electronic trouble shooting, setup and maintenance
- 1 years of customer service experience with scheduling, training, troubleshooting, and overall customer facing support
- Manufacturer certification or product knowledge with: CCure, Amag, Lenel, Genetec, Brivo, Bosch, DMP, Exacq, Avigilon, and Milestone
Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.
Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
CTSI is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
