Installation Manager

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70 U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com

Pavion and our family of companies are seeking a talented and motivated Installation Manager to join our security business unit.

Primary Responsibilities:

• Our installation Manager will be responsible for overseeing all aspects of the installation process
• Planning, scheduling, coordinating, and supervising installation teams to ensure timely, efficient, and high-quality installations that meet customer expectations and company standards
• Accountable for maximizing customer satisfaction
• People are at the center of our solutions
• The customer relationship is our first priority because it’s where we make the greatest difference for the people we serve
• We provide effortless customer experiences and superior service to empower customer achievement because we know that earning a customer’s trust takes a long time and only minutes to lose
• Identifies opportunities for improvement including installation methods to improve profitability and quality
• Works closely with the Project Manager to plan and schedule installations; makes recommendations regarding potential changes in scope, and identifies ways to continuously improve customer satisfaction
• Performs other duties and responsibilities as requested or required
  
  

Basic Qualifications:

• High school diploma
• 7 years of proven experience in installing, maintaining, and troubleshooting security systems
• Excellent problem-solving and analytical skills
• Ability to diagnose and resolve complex technical issues
• Strong communication and interpersonal skills
• Effective communication with customers, colleagues, and management
• Focus on customer satisfaction and building strong relationships
  
  

Preferred Qualifications:

• Relevant industry certifications (e.g., NICET, PSA) are highly valued and DCJS is highly preferred
  
  

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.