SBS Program Assistant

Who We Are

Pawnee Mental Health is a non-profit Certified Community Behavioral Health Center (CCBHC) helping underserved populations in 10 counties here in North-Central Kansas.

We are a vibrant community of passionate people looking for our next teammate – you!

What We Offer

At Pawnee Mental Health, we believe in supporting our employees’ well-being with a comprehensive benefits package. This includes top tier benefits like:

Medical & Vision Insurance: Accessible plans to support your health needs offered through BCBS or Aetna – prices for single coverage between $50-100/month.

Dental Insurance: 100% FREE for employees.

Kansas Public Employee Retirement System (KPERS): Secure your future with KPERS retirement benefits - a lifetime pension program.

Other insurances: Life insurance coverage up to 150% of your annual income and long-term disability insurance at NO COST.

Paid Holidays: Enjoy 8 paid holidays throughout the year.

Generous PTO: Start earning 8 hours of PTO per month (12 days/year), jumping to 18 days/year on your first anniversary.

Paid Medical Leave: Receive a 40-hour bank of paid medical leave IMMEDIATELY upon hire.

Employee Assistance Program (EAP): Access support resources for your personal and professional life.

Supplemental benefits: Additional life insurance coverage, ambulance transportation, short term disability, critical illness, hospital indemnity, and more!

The Role You Play

The School Based Services (SBS) Program Assistant is an administrative position that is responsible for coordinating school-based services both internally and externally. This coordination includes taking phone calls from school liaisons, clients’ guardians, and agency staff and greeting them in a welcoming and professional manner while assisting with SBS referrals, scheduling, data input, and care coordination.

You will:

• Be a school referral’s initial contact for school-based services.
• Provide excellent customer service which includes an accommodating, hospitable, friendly attitude, listening and communicating effectively, efficiently and compassionately.
• Maintain the current roster of partnering schools and services available by location.
• Process referrals received electronically via DocuSign, by phone or in person, reviews information for completeness. Provide assistance to parents and/or guardians with admissions paperwork.
• Schedule SBS intake appointments with the appropriate SBS therapist.
• Works with admissions department to stay up to date on Pawnee’s admissions procedures and utilizes this knowledge to support all SBS intake processes.
• Initiate and maintain required administrative and clinical documentation.
• Uphold confidentiality of client information; ensure information is shared on a “need to know” basis only within Pawnee.
• Scan related protected health information related to treatment and payment for services to electronic health record. (i.e., DocuSign packet)
• Provide administrative assistance and information to facilitate access and orientation to the agency and the services Pawnee provides.
• Refer clients who are in crisis (demonstrating suicidal or disoriented thoughts, exhibiting a high degree of irritability, aggression, or emotional instability) immediately to Pawnee’s crisis department.
• Receive and process information concerning changes and enters new client information into the electronic health record accurately within two (2) business days of receipt.
• Monitor and maintain office and site supply needs for SBS.
• Communicates effectively and proactively between programs to assist with care coordination.

At Pawnee Mental Health, we take a great deal of pride in the services we offer, and the progress made by those we serve. All employees, regardless of their role, are an important part of our success! To help us achieve our mission, we’re looking for bright and talented people with great ideas. We believe individuals and families with mental health and/or substance use challenges should have the opportunity to lead normal, productive lives at home and in their communities. If you feel the same, we invite you to explore the opportunity below to see how you can make a difference!

We look forward to reviewing your application!

Required:

• High school diploma or equivalent.
• Basic personal computer skills.
• Strong oral and written communication skills using the English language.
• Prior experience or ability to learn to operate and assist with maintaining office equipment such as a postage machine, copier/scanner/fax machine, and folding machine.

Preferred:

• Previous customer service experience in a medical office.
• Experience with Microsoft Word and Excel.
• Multilingual skills.