Director of Restaurants

About Paws Up Montana

Paws Up Montana is America's premier luxury ranch resort. Set on a 37,000-acre ranch, Paws Up embodies the spirit of the American West. It's a family owned and award-winning destination that truly inspires.

Purpose

The role of the Director of Restaurants is to oversee and manage all Village Outlets (Pomp, Trough, Tank, and Shed) and special dining events and Front of House Food & Beverage staff.

The Director of Restaurant’s primary purpose is to oversee the daily food and beverage service operations. Ensure all food and beverage operations and are coordinated to exceed guest expectations, This position will work closely with the Executive Chefs to ensure the standards of service and safety guidelines are met.

The benchmarks for a successful Director of Restaurants are: The maintenance of all quality standards for service, cleanliness, and safety; employee relations and staff development.

Also responsible for assisting in the development, and training of all service personnel, to maintain a high level of service as well as ensure that all dining outlets provide exceptional and curated experiences to all guests.

The Primary Functions are:

• Maintain exceptional guest service and facilities by creating a quality environment through staffing, programming, service operations, maintenance.
• Complete scheduled inventories and ensure proper administration processes are followed
• Responsible for Front of house scheduling and ensure that they meet budgeted labor targets
• Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio. Ensure appropriate forecasting systems are utilized.
• Collaborate with the Food and Beverage team to create and implement new ideas
• Ensure compliance with federal, state, and local food sanitation and safety regulations. Be knowledgeable about the most updated laws and guidelines and communicate this information to the staff
• Develop Employees for career advancement using Performance Review Systems, Cross Training, and Developmental Planning.
• Responsible for ensuring the service is team is properly trained to deliver exceptional service and to create memorable moments for Member. This could include interactive dining, table-side service, promoting specialty or signature items, etc.
• Create an excellent work environment, centered upon teamwork and mutual respect that is expected to focus upon guest satisfaction
• Implement and effectively execute specific training programs timely and consistently to ensure Club staff is providing Members with quality service and product.
• Responsible for the scheduling of all service personnel. Ensure controls on time reporting via the time management systems are in place by computing the total hours and making sure the times are accurate by both the Employee Partners and the supervisor. Ensure Employees are adhering to mandated policies and procedures as outline in the Time Management Policy.
• Attend all Department Head staff meetings, Food & Beverage meetings, as well as hold weekly service training meetings and special training sessions when needed. Facilitate the line-up three times a day
• Ensure service recovery programs are in place, staff is properly trained to execute and being properly utilized as set forth by management.
• Executes all menus, promotions, and programs
• Ensures that daily walkthroughs are being conducted in all Front of House areas

Looking for Team Members with:

• High school diploma or GED
• 6 years’ experience in the food and beverage, culinary, event management, or related professional area.
• Upscale, independent restaurant management experience preferred
• Advanced knowledge of principles and practices within the Restaurant/ Hospitality profession. This includes experience and knowledge required for management of people, complex problems and food and beverage management.
• Ability to investigate and analyze current activities or information and make logical conclusions and recommendations.
• Ability to make occasional decisions which are generally guided by established policy and procedures. Supervisory/management communication skills.
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Current driver’s license with 2 years driving experience

Team Members can look forward to:

• PTO
• Medical, Dental, Vision
• Life Insurance, Long Term and Short-Term Disability
• 401K with match
• Opportunities for career development and advancement
• Carpool reimbursement $5-$20/Day
• Housing Assistance Available
• Complimentary Lunch Provided
• Employee Discounts on Merchandise
• A great work environment in a beautiful luxury resort setting

Paws Up Montana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.