What are the responsibilities and job description for the Social Haus Manager position at Paws Up Montana?
Join the Team at Montana's Premier Luxury Ranch Resort!
Position:
- Medical, Dental, Vision Insurance
- 401K with Employer Match
- Paid Time Off – 9 Floating Holidays and 15 Personal Days
- Career Development and Advancement Opportunities
- Life Insurance, Long Term, and Short-Term Disability
- Employee Assistance Program (5 free counseling sessions)
- Referral Bonus Program (Get paid $250 to recruit)
- Carpool Reimbursement ($5-$20/Day)
- Employee Discounts on Merchandise (30% on select items in our retail store)
- Employee Lunch Provided
See for Yourself! https://youtu.be/OMstfigzWXk?si=VLVEQDaAGChmD9it
Primary Responsibilities:
Responsible for all facets of the Social Haus Dining Room, including but not limited to; labor management, menu training, wine inventory/training, purchasing, team building, reporting and daily services
Responsible for scheduling according to volume of business; understand how to be flexible when necessary to meet labor expectations; ability to adjust daily operations.
Responsible for all employee relations to include accountability and documentation
Aid in recruiting, hiring, training and growing exceptional Food & Beverage team members; Plan and provide training and guidance
Knowledgeable and proficienton operating systems such as the POS system, Open Table and others, as required
Knowledgeable on all menu items including preparation, allergens, and able to suggest alternative preparations
Work to continually improve the guest’s experience
Improve service by communicating and assisting to understand guest needs
Submit future goals, operational improvements, and employee management to Director of Food & Beverage
Provide day-to-day guidance and oversight of Food & Beverage team members; actively promote, train, coach, and recognize performance
Identify, address and document individual team member performance according to standard operating procedure
Responsible for all inventories of plateware, glassware, and silverware
Manage operations and ensures compliance with all Food & Beverage policies, sanitation, food standards and procedures
Maintain flexible hours to accommodate guest and special event needs, due to the cyclical nature of the hospitality industry; Position requires full availability including evenings, weekends, holidays or as needed
Maintain complete knowledge of and comply with all departmental policies, service procedures, standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate guests’ needs, respond promptly and acknowledge all guests
Always maintain positive guest relations.
Resolve guest issues, ensuring guest satisfaction.
Be familiar with all resort services/features to respond to guest inquires accurately.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain complete knowledge of:
- all liquor brands, beers and non-alcoholic selections available in the Restaurant.
- the characteristics and description of every wine/champagne by the glass and major wines on the wine list.
- designated glassware and garnishes for drinks.
- all menu items, preparation method/time, ingredients, sauces, portion size, garnishes, presentation and prices.
- dining room layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code.
- daily house count, arrivals/departures, V.I.P.’s.
- scheduled in-house group activities, locations and times.
- strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
Conduct pre-shift meeting with staff and review all information pertinent to the day's business.Monitor and assist Host(ess) in greeting and escorting guests to their tables. Ensure that tables are seated to best service the guests.
Anticipate heavy business times and organize procedures to handle extended waiting times.
Monitor and ensure that all tables are cleared and reset according to department procedures.
Supportive Responsibilities:
- Display hospitality and professionalism to our guests and team members
- Take pride in representing Paws Up professionally with our guests and assure that all transactions with guests are handled in a legal, ethical, and confidential manner
- Maintain a favorable working relationship with all Resort team members to foster and promote a positive working environment
- Always maintain a clean and neat appearance
- Perform work in a safe and high-quality manner
Looking for team members with:
- Bachelor’s Degree or similar work experience/training
- 5 years’ experience in Food & Beverage Management in a resort or fine dining setting
- TIPS certified
- Knowledge of world class hospitality and service management
- Knowledge of beer, wine, spirits & cocktails
- Proven ability to lead and manage a team
- Valid State Driver’s License
If you are passionate about Hospitality and ready to take on a new challenge at a prestigious resort, we would love to hear from you. Apply today to join our dynamic team at Paws Up Montana!
Paws Up Montana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Salary : $5 - $20
