What are the responsibilities and job description for the Social Haus Manager position at Paws Up Montana?
Join the Team at Montana's Premier Luxury Ranch Resort!
About Paws Up Montana:
Nestled on a breathtaking 37,000-acre ranch, The Resort at Paws Up embodies the spirit of the American West. As a family-owned, award-winning destination, we inspire both guests and team members alike.
Located at the center of the resort, the Social Haus is the true heart of the green o, just a short walk from each of the Haus accommodations. Soaring windows open to the outdoors, allowing the mingling of cooking aromas with the fresh, pine-scented air. Details like Shou Sugi Ban wood, stained to match the surrounding pine trees, and artisan-designed custom lighting accentuate the feeling that you’re enveloped in the forest. Inside, you’ll encounter the inner circle bar, an intimate lounge, a dining area and an open kitchen. Take in the sights and smells as you watch chefs prepare exquisite meals for breakfast, lunch and dinner.
Position:
The role of the Social Haus Manager is to ensure world class service is provided for our guests in the dining room. Social Haus is our properties standard for all FOH service. As our Forbes 4 Star Restaurant and headed up by James Beard awarded Chefs. Responsibilities will encompass all facets of the resort food and beverage in the dining room but may include and not be limited to outside event venues, catered offerings, and special events. He/she must manage and maintain The Resort at Paws Up standards of service as well as seeking opportunities to enhance guest experience, while being fiscally responsible with our resources.
What We Offer:
- Medical, Dental, Vision Insurance
- 401K with Employer Match
- Paid Time Off – 9 Floating Holidays and 15 Personal Days
- Career Development and Advancement Opportunities
- Life Insurance, Long Term, and Short-Term Disability
- Employee Assistance Program (5 free counseling sessions)
- Referral Bonus Program (Get paid $250 to recruit)
- Carpool Reimbursement ($5-$20/Day)
- Employee Discounts on Merchandise (30% on select items in our retail store)
- Employee Lunch Provided
See for Yourself! https://youtu.be/OMstfigzWXk?si=VLVEQDaAGChmD9it
Primary Responsibilities:
- Responsible for all facets of the Social Haus Dining Room, including but not limited to; labor management, menu curation/training, wine inventory/training, purchasing, training, reporting and daily service
- Responsible for all staff scheduling according to volume of business; understand how to be flexible when necessary to meet labor expectations; ability to adjust daily operations to be in line with the budget
- Responsible for all employee relations to include accountability and documentation
- Aid in recruiting, hiring, and training and growing exceptional Food & Beverage team members; Plan and provide training and guidance daily, weekly, and monthly
- Know, understand and train others on operating systems such as the POS system, Open Table and others, as required
- Knowledgeable on all menu items including preparation, any allergens, and alternative preparations
- Work to continually improve guest dining satisfaction while maintaining the operating budget
- Improve service by communicating and assisting to understand and guest needs, providing guidance, feedback, and individual coaching when needed
- Submit future goals, operational improvements, and employee management to Director of Food & Beverage
- Provide day-to-day guidance and oversight of Food & Beverage team members; actively promote, train, coach, and recognize performance
- Identify, address and document individual team member performance problems according to standard operating procedure
- Responsible for all inventories of china, glassware, and silverware
- Manage operations and ensures compliance with all Food & Beverage policies, sanitation, food standards and procedures
- Maintain flexible hours to accommodate guest and special event needs, due to the cyclical nature of the hospitality industry; Position requires full availability including evenings, weekends, holidays or as needed
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Always maintain positive guest relations.
- Resolve guest complaints, ensuring guest satisfaction.
- Be familiar with all resort services/features to respond to guest inquires accurately.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
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Maintain complete knowledge of:
- all liquor brands, beers and non-alcoholic selections available in the Restaurant.
- the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
- designated glassware and garnishes for drinks.
- all menu items, preparation method/time, ingredients, sauces, portion size, garnishes, presentation and prices.
- daily menu specials, 86’d items.
- dining room layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code.
- P.O.S. and manual system procedures.
- daily house count, arrivals/departures, V.I.P.’s.
- scheduled in-house group activities, locations and times.
- and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
- Conduct pre-shift meeting with staff and review all information pertinent to the day's business.
- Monitor and assist Host(ess) in greeting and escorting guests to their tables. Ensure that tables are seated to best service the guests.
- Anticipate heavy business times and organize procedures to handle extended waiting times.
- Check the status of all orders and ensure that they are delivered within designated timelines.
- Monitor and ensure that all tables are cleared and reset according to department procedures.
- Answer outlet phone.
Supportive Responsibilities:
- Display hospitality and professionalism to our guests and team members always, take pride in representing The Resort at Paws Up professionally with our guests and assure that all transactions with guests are handled in a legal, ethical, and confidential manner
- Maintain a favorable working relationship with all Resort team members to foster and promote a positive working environment
- Always maintain a clean and neat appearance
- Perform work in a safe and high-quality manner
Looking for team members with:
- Bachelor’s Degree or similar work experience/training
- 3 years’ experience in Food & Beverage Management in a resort or fine dining setting
- TIPS certified
- Knowledge of world class hospitality and service management
- Knowledge of beer, wine, spirits & cocktails
- Proven ability to lead and manage a team
- Valid State Driver’s License
If you are passionate about Hospitality and ready to take on a new challenge at a prestigious resort, we would love to hear from you. Apply today to join our dynamic team at The Resort at Paws Up!
The Resort at Paws Up provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Salary : $5 - $20
