PAWS Dog Volunteer Program Manager

Paws With A Cause® (PAWS) is looking for an enthusiastic, friendly and dedicated Volunteer Program Manager to lead our volunteer recruitment and retention efforts for our foster puppy program! The ideal candidate will have a passion for animal welfare, strong organizational skills, and experience in volunteer management. This is a full-time, Salary Exempt position, Hours are 8:00-4:30pm Mon-Fri. Occasional nights and weekends may be needed to meet the requirements of this position. This position offers Full-Time benefits including medical, dental, vision, Employer Paid Short-term Disability, 403b Retirement fund with up to a 2% match from PAWS, a generous PTO package, great culture, work/life balance, and more! Salary is commensurate with experience. Apply today!

About Paws With A Cause
Paws With A Cause® (PAWS) exists to create opportunities to live with dignity, companionship, and confidence. We do our best work by embodying our core values: adaptability, dedication, innovation, optimism, and gratitude.
PAWS enhances the independence and quality of life for people with disabilities through custom-trained Assistance Dogs.
Join us in our mission to empower individuals through the incredible bond between humans and dogs!

Position Summary

This role involves providing administrative support, developing and implementing recruitment strategies, and creating educational programs for our volunteers. The PAWS Volunteer Program Manager will be responsible for matching, placing, and onboarding foster puppy raisers, as well as implementing strategies to ensure a successful experience for the Foster Puppy volunteers.

Essential Responsibilities

• Volunteer Recruitment & Retention

• Develop and implement effective recruitment strategies to attract potential PAWS Dog Volunteers and specifically volunteer foster puppy fosters.
• Orientation and onboarding for Foster Puppy volunteers and back-up support for Breeding Host Homes
• Assist volunteer department in coordinating recruitment & tabling events and represent PAWS as needed
• Support volunteer retention efforts

2. Administrative Support

• Oversee volunteer application processes, including screening and onboarding of new volunteers.
• Recordkeeping, administration, dashboards for CRM, Better Impact for Foster Puppy, and assist Breeding as needed
• Maintain accurate records of volunteer activities and feedback.
• Prepare reports on volunteer metrics and program effectiveness for management.
• Monitor and evaluate the success of the volunteer program, making recommendations for improvements.

3. Volunteer Education and Development

• Facilitate workshops, seminars, and informational sessions to enhance volunteer knowledge and skills.
• Serve as a point of contact for volunteer questions and concerns, providing ongoing support and resources.
• Actively engaged in volunteer communications

4. Support Foster Puppy Training Staff

• Assist with puppy temp testing, enrichment, welfare, grooming for FP on campus
• Support on-campus breeding/ foster puppy volunteers
• Special breeding/foster puppy project coordinator
• Administrative liaison to foster puppy clubs, including working with foster puppy training staff for quarterly trainings

Non-Essential Responsibilities

• Assist with volunteer recognition, celebration, and recruiting events
• Foster Puppy Raiser Home Visits as needed

Supervision Received

• General Direction: Work from company policies and general objectives.? Rarely refer to superior, only for clarification and interpretation of company policy.

Supervisory Responsibilities

• Basic supervision - Determines work assignments, priorities, and procedures for team members; ensuring the quality and quantity of work. Provides recommendations and feedback on employee life-cycle activities including hiring, training, promotions, performance management, and coaching, however, does not have ultimate decision-making authority. May be appointed to supervise the team for limited periods upon request.

Education & Experience

• Bachelor’s degree in a related field (Social Work, Nonprofit Management, etc.) preferred.
• Minimum of 3 years of experience in volunteer management or program coordination.
• Strong communication and interpersonal skills, with the ability to inspire and motivate others.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite and volunteer management software.
• Passion for and commitment to the mission of Paws With A Cause.

Other Knowledge, Skills & Abilities

• Outstanding interpersonal and customer service skills
• Knowledge of disabilities PAWS serves, or willing to learn
• Previous Supervisor experienced preferred

Core competencies?

• Customer Orientation: A desire to serve clients by focusing efforts on listening and responding effectively to customer questions, resolving customer problems to their satisfaction, and evaluating customer satisfaction
• Interpersonal: Ability to develop and maintain relationships with others and adapt to a situation appropriately
• Judgement: Ability to form sound opinions or make decisions by evaluating available information and making sensible conclusions
• Team Player: Ability to be an active participant of a team and move the team toward the completion of goals

Physical Requirements:

Average Daily Physical Requirements

• Work in a stationary position: Less than 2 hours
• Move about work area: 2 to 5 hours
• Use hands/fingers to handle or feel: More than 5 hours
• Reach with hands and arms: More than 5 hours
• Ascend/Descend (stairs/ladder/etc.): Less than 2 hours
• Bend, stoop, kneel, crouch, or crawl: Less than 2 hours
• Communicate with various parties: More than 5 hours
• Detect flavors or smells: Less than 2 hours
• Move up to 100 pounds: More than 5 hours
• Visual acuity: More than 5 hours
• Read and understand written word: More than 5 hours
• Drive/Travel: 2 to 5 hours
• Operate computer and general office machines: Less than 2 hours
• Operate machines or material handling equipment: None

Average Daily Environmental Conditions

Office Environment: No exposure to extreme heat, cold, noise, chemicals or hazardous equipment. :Less than 2 hours

Manufacturing Environment: Exposure to dust, oil, various chemicals, solvents, or fumes. : None

Medical Environment: Exposure to body fluids, radiation, medical equipment, solvents or chemicals. : None

Noise: Exposure to constant or intermittent extreme sounds. 2 to 5 hours

Temperature: Exposure to extreme heat or cold either indoors or outside. Less than 2 hours

Other: None

This job description does not list all duties of the job. Employees may be asked by management to perform other duties as needed. The Company reserves the right to revise this job description at any time. This job description is not a contract for employment and does not infringe upon the Company’s at will employment status.