CLERK III-A: Receptionist Clerk

The Clerk III-A Receptionist is responsible for greeting visitors and answering the main phone line for the School Administration Building.  This position will provide clerical support to central office administrators, conveying general district information and providing support to families and schools.  Clerk III-A Receptionist reports directly to the CFO.
 
ESSENTIAL JOB FUNCTIONS:

• Establish and maintain a positive and professional relationship with co-workers, clients and visitors; exhibit a cultural sensitivity and ability to relate well and effectively in a diverse workplace with a diverse client population
• Answer telephones; screen calls, forward calls and /or records and forward messages timely and accurately; may transcribe messages from voicemail
• Respond courteously to immediate needs of visitors and callers; process student working papers for State of RI, Receives, sorts and distributes mail within the office; files correspondence and other materials as required.
• Assure timely and accurate data entry for school, district, state, and federal reporting purposes
• Responsible for the operation and maintenance of the school department postage machine
•  Maintains and processes non-public textbooks: fulfill parent/school requests and returns, create purchase orders for various vendors to stock appropriate textbooks, update and complete state agency forms for reimbursement and update RI state list.
• Operate, trouble-shoot and arrange for service of general office equipment (e.g., copier, fax, calculator, postal machine etc.)
• As needed, provide support to other departments
• Ability to perform other duties assigned and support other departments as needed in order to meet the specific needs of the Pawtucket School Department and its students.

 
KNOWLEDGE, SKILLS AND ABILITIES

• Ability to maintain confidentiality and demonstrate good judgment and diplomacy
• Must have the ability to plan and organize with an emphasis to detail, consistency, and accuracy
• Ability to establish and maintain a welcoming and supportive department environment
• Ability to independently establish priorities and maintain productivity despite numerous interruptions
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Proven experience in attention to detail and timely completion of tasks and paperwork requirements
• Ability to make sound decisions using strong problem-solving skills
• Exceptional interpersonal and customer service skills
• Ability to establish and maintain effective working relationships with employees, supervisors and the

general public

• Skilled in the preparation and maintenance of accurate records and reports
• Ability to communicate effectively, orally and in writing
• Proven self-directed learner
• Ability to create and update spreadsheets using formulas.
• Ability to communicate verbally and in writing with school staff, various school agencies and vendors, and the general public in professional and courteous manner
• Ability to independently establish priorities and maintain productivity despite numerous interruptions.

 
REQUIRED QUALIFICATIONS

• High School Diploma or equivalent
• Bi-lingual
• Minimum of three years’ experience in a clerical/secretarial/administrative role
• Proficiency in working with computers: working knowledge of GSuite and/or Microsoft Suite
• Flexibility to work beyond normal business hours as needed

 
PREFERRED QUALIFICATIONS

• Associates or Bachelor’s Degree
• Previous experience in school department setting
• Previous experience using Skyward

 
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Frequently required to stand, sit and walk
• Occasional lifting or carrying weighing up to 25 pounds
• The working conditions (light, noise level, temperature, etc. are typical of (primarily) an office setting although the employee may be exposed to adverse weather conditions related to visits to school buildings or other locations
• Specific physical abilities include close vision and the ability to use computer monitors for long periods of time, as well as the ability to communicate verbally in person and on the telephone.