What are the responsibilities and job description for the Service Specialist - Client Payroll Support position at Paychex?
Overview:
Compensation: In the spirit of pay transparency, we are excited to share that the starting base pay range for this position starts at $22.02 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Under a moderate level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Builds knowledge of the organization, processes, and customers.
Responsibilities:
Please note - The person who fills this role will help support clients who are utilizing our products and service to do their own payroll via our web-based portal or mobile app.
- Delivers quality service to Paychex clients via phone, email, chat, and other avenues
- Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
- Develops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures
- Identifies opportunities for process improvement and works with leaders to implement
- Demonstrates intermediate skill level with technology, systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
- Documents all interactions
- Serves as a mentor for less experienced teammates
- Performs data input, maintaining strong prioritization and organization
- High School Diploma - Required
- Call Center Help Desk / Customer Support / Tier I Support experience preferred
Salary : $22
