What are the responsibilities and job description for the Service BDC Representative position at Payne Chevrolet Buick GMC?
The Service BDC Reps are responsible answering inbound calls, setting appointments, responding to internet inquiries, and making outbound calls.
The Service BDC Rep will utilize our CRM and the internet to respond to service inquiries, update service customer records, and closely track customer activity.
RESPONSIBILITIES:
- Answer incoming calls & respond to service inquiries with courtesy, accuracy and professionalism
- Follow up with existing and potential customers to generate appointments
- Reschedule no-show customers
- Make appointments for Service
- Promptly and accurately enter all customer inquiry data into the Customer Relationship Management (CRM)
- Compile all necessary reports, forms, and other documentation on a timely basis
- Work in conjunction with the Service Department - consultants and managers
- Exhibit ethical behavior, provide the highest degree of customer satisfaction, and be honest in all aspects of dealing with customers
- Perform other job-related duties as assigned
SKILLS/REQUIREMENTS:
- Previous call center / sales or service experience preferred
- Knowledge of vehicles / automotive industry a plus
- Confident and professional phone manner
- Experience utilizing inventory and/or CRM systems
- Strong/outgoing personality
- MS Office Suite computer skills
- Ability to work independently and as part of a team in a fast paced environment
- Strong organizational and time management skills
- Ability to read and comprehend rules, regulations, policies and procedures
Job Type: Full-time
Pay: $2,500.00 - $3,500.00 per month
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Holidays
- Monday to Friday
- Weekends as needed
Supplemental Pay:
- Bonus opportunities
- Commission pay
- Yearly bonus
Education:
- High school or equivalent (Preferred)
Experience:
- Call Center: 1 year (Preferred)
- Car Dealership: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- Spanish (Required)
Work Location: In person
Salary : $2,500 - $3,500