Director, Marketing Risk & Controls

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Description Summary: This leadership role will be a vital member of the Consumer Group Business Risk and Controls team with responsibility for providing risk and control management expertise and delivering transformation and growth of the PayPal Marketing and Communications activities. You will have end to end, first line risk and control program responsibility and with the support of your team, will create, execute and maintain best in class risk management programs and processes to ensure operational excellence while enabling the business. Job Description: What you need to know about the role We are seeking a highly skilled and experienced Business Risk & Controls leader to support PayPal’s Marketing and Communications businesses and who will help transform our first line of defense risk management strategy. The Marketing organization is on a multi-year transformation journey to reimagine the way we go to market and creating a significant opportunity to lead and affect change. In this role, you will lead a team of experts responsible for developing and maintaining PayPal’s first line business risk & control efforts across PayPal and Venmo Marketing and Communications. You will collaborate closely with internal stakeholders across regions and organizations to enable and have significant impact on efficiency, quality and regulatory compliance so that we always deliver a great customer experience. Meet our team The Consumer Group team and PayPal more broadly has a goal of revolutionizing commerce globally and to ensure a streamlined approach and a positive customer experience. As an organization, we prioritize building diverse talent and cultivating an inclusive environment where you will be encouraged to align your values with the PayPal Leadership Principles in mind and apply these to their day-to-day role. Our team is committed to PayPal’s Leadership Values and exemplifies Innovation work customer back: create simple and valuable customer experiences. Inclusion Put people first: build the next generation, unlocking their superpowers. Wellness: Work as One PayPal. Collaboration: Win together Your way to impact This leadership role will be a vital member of the Consumer Group Business Risk and Controls team with responsibility for providing risk and control management expertise and delivering transformation and growth of the PayPal Marketing and Communications activities. You will have end to end, first line risk and control program responsibility and with the support of your team, will create, execute and maintain best in class risk management programs and processes to ensure operational excellence while enabling the business. Your day-to-day In your day-to-day role, you will… Lead first line of defense (FLOD) business risk & control Marketing and Communications team, acting as main point of contact for Marketing and Communications business risk activities within PayPal, including Venmo. Be a change agent. Create strategies and tactics to drive risk management transformation at PayPal to be best in class. Lead the implementation of processes and controls in response to technology, operations, regulatory or policy changes, ensuring Marketing and Communications activities are continuously operating in adherence with internal and external compliance requirements. Create best in class risk management solutions that leverage AI and automation wherever possible. Lead and participate in cross functional teams to strategize and execute a variety of regulatory, risk & compliance management programs that are significant in scope, complexity and risk, working collaboratively across multiple stakeholder groups. Partner with Legal and the Second Line of Defense teams to stay abreast of changes in laws and regulations, and recommend appropriate improvements to ensure that marketing and communications activities comply with these changes. Work collaboratively with management and other functional teams to proactively identify opportunities for achieve business objectives and enhance risk management. Act as point of contact for regulatory inquiries, external/internal audits and SLOD testing to facilitate execution and, wherever applicable, develop remediation plans to further improve adherence to regulatory obligations and PayPal's risk & compliance management requirements. Oversee the management of operational incidents and engage necessary teams for investigation, root cause analysis and remediation planning to prevent incident reoccurrence. You manage a forward plan of all upcoming remediation and improvement activities, communicating broadly to marketing and communications teams on upcoming changes, impacts and action plans. You report on the Marketing and Communication organization’s risk profile, emerging risks and issues to senior management and key stakeholders, enabling informed decision making. Additional Job Description: What do you need to bring 10 years’ of relevant experience in Audit, Risk & Compliance, Internal Controls or similar in global environments Strong leadership and vision with demonstrated experience in creating and executing strategy. Proven project management skills and the ability to consistently deliver on commitments. Customer champion with a good understanding of Data Privacy and Consumer Protection regulations globally that influence marketing activities. Significant experience leading global, cross-functional teams. Strong interpersonal skills, with a strong emphasis on teamwork, collaboration, initiative and integrity. Attention to detail. Experience working in a rapid growth environment in financial services, payments or technology companies is a plus. Subsidiary: PayPal Travel Percent: 0 - PayPal is committed to fair and equitable compensation practices. Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience. The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com. The U.S. national annual pay range for this role is $118700 to $246290 For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com. Who We Are: Click Here to learn more about our culture and community. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com. Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply. Notice to Applicants and Employees who reside within New York City. Click here to view the notice. At PayPal we are reimagining money, democratizing financial services, and giving people more ways to safely connect to their money and to each other. We are purpose-driven and looking for people who want to join us at the forefront of the digital payments revolution. Learn more at PayPal.com/Jobs Learn more about privacy-related questions or data retention. If you would like your profile to be deleted from our system, please let us know Please note that this site has updated features that can’t run on older versions of Internet Explorer. Please use IE11 or MS Edge for an optimal experience. When applying for a job you are required to create an account, if you have already created an account - click Sign In. Creating an account will allow you to follow the progress of your applications. 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Salary : $118,700 - $246,290