Product Director, Personalization

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The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do.

Job Description Summary :

We are seeking a Product Director, Branded Checkout Personalization. This highly visible role requires balancing key performance metrics such as conversion rates, average order value, and PayPal Financial Services product usage—while enhancing customer lifetime value (LTV). You will be a strategic, data-driven leader skilled in experimentation, optimization, and cross-functional collaboration, with a proven track record of managing complex, competing objectives. You will partner with senior leadership, data science, and matrixed teams to deliver measurable business impact and influence product roadmaps.

Your day-to-day :

• Optimize Checkout Performance for Customer Lifetime Value (LTV) : Architect optimization frameworks to align various business objectives, including conversion, AOV, transaction expense, and Credit Product First Time Users, with a focus on enhancing customer LTV.
• Strategic Collaboration with Senior Leadership : Build strong relationships with Senior Leadership across the organization, ensuring alignment on strategic priorities and outcomes.
• Expert in Experimentation and Optimization : Design and lead experimentation programs focused on iterative improvements and multi-variate testing to refine product offerings.
• Partner with Global Analytics and Data Science Teams : Leverage cutting-edge data analytics, machine learning, and AI models to develop next-best-action frameworks that drive seamless customer experiences.
• Advanced Data-Driven Decision Making : Utilize your deep understanding of data science, customer behavior, and UX to develop and fine-tune ranking algorithms that optimize customer experiences.

What You Need To Bring :

PayPal is committed to fair and equitable compensation practices. Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience. The total compensation for this practice may include an annual performance bonus, equity, and medical, dental, vision, and other benefits.

Our Benefits :

At PayPal, we’re committed to building an equitable and inclusive global economy. We offer benefits to help you thrive in every stage of life.

Commitment to Diversity and Inclusion :

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.

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