What are the responsibilities and job description for the Director - eCommerce & Personalization Application Development position at United Airlines?
Description
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k, and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
United's Personalization and Recommendation team focuses on providing contextually relevant offers and messages using AI / Machine Learning-backed products for all United customers. By powering personalized, omni-channel experiences, we strengthen engagement, uncover insights into customer behavior, and drive growth. The Director of Personalization leads the delivery strategy efforts and plans, designs, develops, and launches products that power personalized experiences on all digital channels. This role also sets the strategy for United's Contextual Offers and Content Management System. You will work closely with data science, engineering, UX, and product managers.
This role is Hybrid out of Chicago or Houston.
Key Responsibilities :
Strategy and vision
- Develop and adapt a multi-year application development strategy in line with corporate and IT goals.
- Identify new strategic IT capabilities.
- Stay informed of business strategy and performance and understand business processes to recommend IT improvements.
Communication and Stakeholder management
Project Delivery and technology management
Leadership
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
What’s needed to succeed (Minimum Qualifications) :
What will help you propel from the pack (Preferred Qualifications) :
The base salary range / hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and / or long-term incentive compensation awards.
You may be eligible for the following competitive benefits : medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
