Senior Technical Product Manager

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary :

About the role :

We are seeking an experienced AI Product Manager to join our AI Assistance Platform product team. The AI Product Manager will be a key product lead helping shape our products and experiences powered by the latest advancements in AI. This role requires a blend of hands-on expertise in data analysis, strong business acumen, and leadership skills to drive the product strategy and execution.

Meet our Team :

We are reinventing Customer Success at PayPal with AI to help make our services effortless, accessible and essential for today's customers and to fuel our goal of serving billions of people around the globe. We are daring to innovate and committed to partnering across the company to shift from transactional to relational service and to deliver our services consistently with quality and care because we value each customer as if they were our only customer. We enhance customer interactions through our AI powered Chatbot and Voice / IVR that help customers get questions answered and resolve issues efficiently. We are now investing in bringing the latest cutting-edge AI technologies and advancements to enhance the platform that will enable AI powered engaging and personalized experiences for all our customers.

Job Description :

We are seeking an innovative, customer-focused Product Manager to drive the AI platform product. In this role, you will have a chance to shape the AI Platform that will enable AI-powered applications for app PayPal customers.

Your day to day :

• Guide AI product strategy and roadmap to bring innovative product features
• Develop deep understanding of our customer pain points and opportunities, and prioritize and develop AI solutions to create seamless and effortless experiences and ensure timely delivery
• Develop strategies for to enable more personalized, continuous conversational experiences across the customer journey.
• Collaborate closely with Product, Engineering, Data Science, Legal and Compliance, UX teams along with domain ownership teams to build consensus and alignment.
• Define detailed end-to-end product requirements, scope, ship, and measure features, and use rapid cycles to iterate and learn
• Continuously demonstrate strategic & analytical abilities, and are laser focused on executing at scale.
• Define KPIs, evaluate and analyze success metrics, leverage data that improve product quality continuously.
• In this role, you will partner with diverse cross-functional teams to lead, execute, monitor, and deliver results for Customer Service. You must have the ability to succeed in a matrix environment, where success is dependent on your ability to collaborate with cross-functional partners in a positive, productive, and transparent way.
• Stay updated with the latest trends and advancements in AI and ML technologies and integrate relevant innovations into the product roadmap.
• Build trust and effective relationships with stakeholders / peers / cross-functional teams and provide leadership across the product, group and division

What you need to bring :

Additional Job Description :

Subsidiary :

PayPal

Travel Percent :

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits :

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https : / / www.paypalbenefits.com.

Who We Are :

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal :

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.