What are the responsibilities and job description for the Bilingual Customer Service Representative position at Payroll USA LLC?
This is not a remote position.
Job Summary
We are seeking a dedicated and enthusiastic Bilingual Customer Service Associate to join our dynamic team. This role is essential in providing exceptional service to our clients, as you help them navigate their timeshare exit process, which may take up to two years. The ideal candidate will possess strong communication skills in both English and Spanish language, enabling them to assist a diverse clientele.
Key Responsibilities:
- Act as the primary point of contact for clients throughout their timeshare exit process
- Conduct phone conversations to provide updates, answer questions, and offer support
- Write professional emails and correspondence to clients, attaching relevant documents as needed
- Maintain organized records of client interactions and progress
- Foster strong relationships with clients to ensure satisfaction and trust
Qualifications:
- Previous experience in an Account Manager or similar customer-facing role
- Proficient in Microsoft Outlook and Word
- Excellent communication skills, both verbal and written
- Strong customer service orientation with a positive attitude
- Ability to manage multiple tasks and prioritize effectively
What We Offer:
- A collaborative and supportive work environment
- Opportunities for professional growth within the company
Job Types: Full-time, Contract
Pay: $18.00 per hour
Shift:
- 8 hour shift
Ability to Commute:
- Houston, TX 77040 (Required)
Ability to Relocate:
- Houston, TX 77040: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18
