What are the responsibilities and job description for the IT Service Technician position at Payteva?
A Service Technician is responsible for completing the following duties:
- Install, program, repair, and troubleshoot Windows-based, iOS-based and Android-based point-of-sale systems on customer location
- Install, program, repair, and troubleshoot petroleum equipment on the customer location
- Train customers on newly installed equipment and networks
- Work with customers and other third parties to seamlessly integrate all components within the network
- Work with the customer on location to set up custom configurations based on site needs
- Working individually and as part of a team as needed
- Repairing Windows based hardware including - hard drives, motherboards, network switches, managed firewalls, etc.
- Work with a world-class CRM system integrated with dispatching
- Travel required
- Other duties as assigned
- Experience with Ubiquiti networks a plus.
Qualifications
- A valid State Driver’s License
- Ok with travel
- High-level customer service
- Clean driving and safety record
- Ability to work alone
Expectations of Employees
- Perform all work in a 100% safe manner following appropriate regulations, policies, and procedures
- Ability to meet the physical requirements of the position
- Work outdoors in all seasons and weather conditions
- Willing to travel and be gone during the week and go out for emergency service on weekends when needed
- Ability to work independently
Traits of Successful Employees
- Outstanding interpersonal relationship skill sets as well as a solid customer service focus
- Outstanding driving record with respect to observing driving regulations and federal/state/local motor vehicle laws
- Ability to complete tasks according to the planned schedule
- Willingness to help out where needed
Employee Benefits
- Uniform reimbursements up to $125
- Medical insurance
- Dental and vision insurance
- Paid vacation
- Company-paid life insurance
- IRA retirement account with a 3% company match
- Company vehicle with a complete set of tools provided
- Cell phone & laptop provided
Job Type: Full-time
Pay: $15.00 - $34.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Compensation Package:
- Bonus opportunities
Schedule:
- 8 hour shift
- Overtime
- Weekends as needed
Work Location: Hybrid remote in Urbandale, IA 50322
Salary : $15 - $34