What are the responsibilities and job description for the Account Associate position at Paytient?
About Paytient:
We're on a mission to help people better access and afford care.
Every day, millions of people, and their loved ones, need to see a doctor. For most of us, that moment is an uncertain one - we're unsure of what's wrong, who to go to, how long it'll take to be seen, when we'll feel better, and what it'll cost.
Paytient partners with thoughtful employers and health plans who understand the impact of that moment and want to ensure that every one of their plan members are easily able to access and afford care. Our clients understand that an improved ability to self-pay for care changes patient behavior and creates value for the health plan. This founding belief is becoming an emerging standard of care in health plan design and is now, in fact, a mandatory capability in some governmental health plans. Founded in 2018, Paytient is now part of nearly 6,000 employer health plans and providing certainty that people are better able to access and afford care.
We're looking for passionate, collaborative builders to join our team and help us create a future where everyone can more easily access and afford care.
About The Role:
We are seeking a detail-oriented problem-solver and a people-person to join our Account Management Team. Key to this role will be good communication via phone, email and in-person meetings. We are looking for someone who is analytical, and is comfortable using numerous software systems.
What You'll Do:
⚠️ Important Notice ⚠️ Please note that all official Paytient recruiting emails come from @paytient.com. If you receive emails from any domain other than @paytient.com, do not respond and report it to us immediately.
We're on a mission to help people better access and afford care.
Every day, millions of people, and their loved ones, need to see a doctor. For most of us, that moment is an uncertain one - we're unsure of what's wrong, who to go to, how long it'll take to be seen, when we'll feel better, and what it'll cost.
Paytient partners with thoughtful employers and health plans who understand the impact of that moment and want to ensure that every one of their plan members are easily able to access and afford care. Our clients understand that an improved ability to self-pay for care changes patient behavior and creates value for the health plan. This founding belief is becoming an emerging standard of care in health plan design and is now, in fact, a mandatory capability in some governmental health plans. Founded in 2018, Paytient is now part of nearly 6,000 employer health plans and providing certainty that people are better able to access and afford care.
We're looking for passionate, collaborative builders to join our team and help us create a future where everyone can more easily access and afford care.
About The Role:
We are seeking a detail-oriented problem-solver and a people-person to join our Account Management Team. Key to this role will be good communication via phone, email and in-person meetings. We are looking for someone who is analytical, and is comfortable using numerous software systems.
What You'll Do:
- Manage the client onboarding process from start to finish, including training clients on using our tools.
- Coordinate the ongoing relationship with a portfolio of clients in our small market business to align their use of Paytient with their business objectives and desired results.
- Support the success of Paytient by presenting to our members through virtual or in-person events.
- Gather and communicate key client feedback internally to the Product and Engineering teams to help shape our product roadmap.
- Share and present client outcomes to various stakeholders within the client organization and their brokers and consultants.
- Manage the complete renewal process.
- Ability to provide timely and accurate information externally, resolve issues, and assist with answering questions.
- Experience working with clients to manage services and accounts.
- Experience with data analysis and/or entry.
- Superior verbal and written communication skills.
- Excellent organizational skills.
- Innate ability to build strong external relationships.
- Prior client management experience
- Experience handling customer complaints and issues.
- Familiarity with HubSpot, Excel, Looker and/or other online systems.
- Medical, dental and vision insurance
- $4,300 annual HSA contribution
- Paytient Health Payment Account (HPA)
- Monthly lifestyle spending stipend
- 33 days of annual PTO
- 401k plan access with a 4% employer match
- Up to 16 weeks of fully-paid parental leave
- Stock options in Paytient
- ...and more!
⚠️ Important Notice ⚠️ Please note that all official Paytient recruiting emails come from @paytient.com. If you receive emails from any domain other than @paytient.com, do not respond and report it to us immediately.
Salary : $4,300
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