What are the responsibilities and job description for the Technical Support Engineer position at PC LAN Services?
We are seeking a Technical Support Engineer to join our team! You will design and develop solutions to complex application problems or network concerns.
Responsibilities:
- Oversee the installation of operating systems, network systems, software, and hardware
- Monitor system operations to detect potential problems
- Implement network systems to support communication between all departments
- Provide technical direction and guidance to team members
- Provide technical assistances directly to clients.
- Navigate Office 365 for new user creation or resolving email issues
- Travel to client locations to troubleshoot hardware / software / networking issues.
- "Own" the client - from the beginning of a project all the way through to completion (Project Management).
- Proactively evaluate client's systems to ensure compliance, and performance requirements are met.
- Must be able to accurately document problems and resolutions in our PSA / CRM tracking system.
- Excellent communication skills, time management, and customer service are paramount to this position.
Qualifications:
- 3 years of consulting / field tested technical support experience
- 3 years of practical Remote Managed Monitoring experience
- Previous experience in computer engineering, architecture, or other related fields, experience in MSP field preferred
- Microsoft Windows Server 2012 through 2022
- Microsoft Active Directory and Group Policy Administration
- Demonstrated networking skills / knowledge of TCP/IP, DHCP and DNS
- Microsoft Office 365 (Hosted Exchange, Hosted SharePoint Services)
- Microsoft Teams (VOIP)
- Microsoft Hyper-V (all versions)
- Microsoft SQL Server
- Routers/ Firewalls SonicWALL, WatchGuard, Cisco, Juniper, Fortinet, (QOS, VLAN, VPN)
- Managed Services Automation — PSA,RMM
- Must possess excellent communication, time management, and documentation skills
- Capable of working with high-maintenance clients and meeting project deadlines
- Ability to evaluate clients' needs and make recommendations for upgrades
- A reliable car, a valid driver’s license, and active auto insurance (proof of insurance required)
- Must be able to pass a federal background check.
- Provide at least 3 references, non-familial.
- Fundamental knowledge of networking, hardware, and software
- Strong troubleshooting and critical thinking skills
- Ability to prioritize and multitask
- Deadline and detail-oriented