What are the responsibilities and job description for the Quality Facilitator position at PCA?
The Quality Facilitator is responsible for daily quality control, product testing, and customer quality assurance activities. The Quality Facilitator supports the quality, environmental, health, and food safety programs within the plant to ensure production of a high-quality product to meet customer needs.
Principle Accountabilities:
Coordinate with plant management to implement and maintain company quality and food safety standards with the goal of producing high quality products to exceed customer expectations.
Work with department managers/superintendents to implement key driver improvement activities through timely and usable product/process quality and safety data collection, data analysis, improvement project measurement and assisting improvement teams.
Establish process methods for tracking and reporting environmental compliance to state regulations and establish and maintain relationships with state regulatory authorities and corporate environmental compliance resources.
Facilitate and maintain corporate quality and Environmental, Health and Safety (EHS) systems process and procedures at the plant level.
Serve as a quality contact with customers to address customer concerns and interests and further strengthen the customer relationship. This includes maintaining knowledge of customer specific quality testing, expectations, and requirements, interfacing with customer quality staff, responding to customer audits and information requests including providing letters of guarantee and/or certificates of audit, and assist the plant management in translating customer satisfaction survey data into action plans.
Participate in and serve as interface in plant audits such as quality, food safety, environmental, and customer audits.
Provide support in writing programs in support of maintaining the plant’s quality (ISO 9000) and food safety certification(s)(ISO 22000) and environmental permitting as needed.
Ensure all quality control and measurement devices are appropriately calibrated and maintained.
Provide ongoing communication and training to supervisors and operators on quality, Environmental, Health and Safety (EHS), and food safety processes.
Position Requirements:
Education equivalent to a bachelor’s degree in Engineering, Industrial Management, Statistics, Business, or related field.
Five (5) years’ of previous experience in corrugated manufacturing operations.
Three (3) years’ previous experience developing / implementing quality systems programs in a manufacturing environment.
Certified quality engineer preferred.
Knowledge of food safety and experience managing food programs. Food safety certification such as Hazard Analysis Critical Control Point (HACCP) preferred.
Effective training and presentation skills and the ability to facilitate groups in problem solving.
Solid working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook.
Exposure to manufacturing shop floor and/or Statistics and Quality software is preferred.
Strong organizational skills with the ability to handle numerous details, deadlines, and requests.
Ability to work in a fast paced, deadline-oriented environment, prioritize assignments, and handle multiple projects and/or requests concurrently.
Solid analytical skills with the ability to identify opportunities for improvements and conduct deductive reasoning.
Strong verbal and written communication skills with the ability to communicate effectively to solicit buy-in from various audiences.
Strong interpersonal skills with the ability to network and build relationships with individuals of various experience and corporate levels both within and outside of the company.
Strong listening, evaluating, and problem solving skills. Ability to create alternative solutions and meet deadlines.
Previous work experience as a member of a team, or a strong understanding of the importance of open communication and information sharing between team members.
Must be able to travel as necessary and possess a valid U.S. driver’s license.
