What are the responsibilities and job description for the Help Desk Technician position at PCB Piezotronics, Inc.?
For more than 45 years Temposonics, LLC has been the market and technology leader in the field of magnetostrictive sensor technology. Since April 2021, we have been part of Amphenol Corporation (NYSE: APH). Temposonics' main facilities are located in Cary, N.C. (USA) and in Lüdenscheid (Germany). We have additional facilities in Dortmund (Germany) and several branch offices in Europe and Asia.
At Temposonics, you can plan your career for the long term and shape it together with us! Become a part of our innovative team and be inspired by the countless applications of our products and our employees!
As a Help Desk Technician with Temposonics, you will provide support for local and remote users for PC, server, network applications, software, and hardware issues.
Additional Duties:
Education: High School Diploma
Experience:
Education: Associate Degree or equivalent education
Experience:
At Temposonics, you can plan your career for the long term and shape it together with us! Become a part of our innovative team and be inspired by the countless applications of our products and our employees!
As a Help Desk Technician with Temposonics, you will provide support for local and remote users for PC, server, network applications, software, and hardware issues.
Additional Duties:
- Provides support to troubleshoot and resolve problems associated with PC, software, hardware, and telephone. Resolve problems at an entry level of expertise and refer all other problems to more senior personnel. Perform assignments in compliance with established procedures.
- Logs all calls and updates in the Help Desk tracking database. Provides reports on call volume, open problems, call type, etc. Assure that all calls in the database are resolved or transferred to appropriate groups or individuals for resolution.
- Maintains the patching and antivirus testing and deployment process.
- Manages and enhances the desktop administration and deployment process.
- Assists with asset management of computer equipment. Makes purchasing recommendations for desktop hardware and software. Sets up and deploys new equipment, supports existing hardware and software.
- Initiates and effectively exchanges technical and system application information to enable customers/users to more effectively perform their job function.
- Provides sufficient and accurate documentation for customer review during all phases of project development and upon implementation.
- Provides training for customers/users and other help desk personnel.
- Completes all assigned tasks within the time allotted. Promptly informs supervisor or other appropriate personnel of any significant events that would result in schedule delays.
- Knows and applies the division’s quality policy and procedures of ISO 9001 as it relates to area of responsibility and the organization. Follows all standard operating procedures as prescribed and notifies appropriate personnel of any non-conformance.
Education: High School Diploma
Experience:
- 1-2 years’ experience in technical field to include supporting network and desktop peripherals and troubleshooting
- Desktop support experience based on current Windows Operating Systems
- Antivirus administration with current software
- Windows patching administration.
- Desktop deployment experience.
- Experience supporting MS Office (Outlook, Excel, PowerPoint, MS Word)
- Strong communication skills
- Demonstrated ability to prioritize and multi-task
- Strong troubleshooting skills
Education: Associate Degree or equivalent education
Experience:
- Windows patching administration with Microsoft Endpoint Configuration Manager.
- Desktop deployment experience using imaging-based software.
- Experience supporting an Active Directory environment.
- Experience supporting Microsoft Exchange account creation
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