What are the responsibilities and job description for the Administrative Assistant position at PCH Hotels & Resorts Inc.?
As a member of our hospitality team, the primary role of a Banquet Administrative Assistant is to provide efficient administrative support to the Banquet department, help streamline operations, and assist the Maitre d' to ensure a smooth operation of banquet services. This role is responsible for securing Banquet Event Orders for scheduling purposes, processing and posting banquet checks, and following closing procedures. This role will also update the Banquet checks daily, maintain office supplies inventory, and order additional labor from staffing agencies when required. This role requires excellent organizational and time management skills, strong attention to detail, effective communication abilities, and proficiency in various software and office tools.
- Efficiently and knowledgeably operate NGS (Next Generation System), a specialized software used for managing banquet operations.
- Secure Banquet Event Orders (BEOs) for scheduling purposes, ensuring that all event details are accurately recorded.
- Follow closing procedures diligently, ensuring that all aspects of banquet events are handled smoothly and professionally.
- Update and process Banquet checks daily with actual guest counts, and promptly make any necessary additions or deletions to maintain accurate records.
- Collaborate with the Maître d to review closing procedures and accounts as needed, addressing any discrepancies or issues that may arise.
- Maintain effective communication with the Sales/Catering staff to obtain up-to-date scheduling information and promptly address any changes or adjustments.
- Produce comprehensive Progress Reports on a weekly basis, tracking budgeted versus actual performance to provide valuable insights for improvement.
- Attend Banquet Event Order (BEO) meetings as required, contributing insights and ensuring a smooth flow of information.
- Monitor and maintain office pars, proactively ordering supplies when needed to support efficient banquet office operations.
- Utilize systems effectively to input daily event information, keeping it up-to-date and making necessary edits when required.
Renaissance Birmingham Ross Bridge Golf Resort and Spa is widely recognized as one of the finest resorts in the Birmingham area and all of central Alabama. Affectionately known as "The Castle", the resort has recently undergone a beautiful renovation, a pool expansion, and the onsite golf course is the fifth-longest course in the world and a
destination for golfers from around the world. The event spaces include 18 event rooms, over 25,000 feet of space, and a capacity of over 1,000 in the largest room. The resort hosts a wide array of weddings, corporate meetings, social events, and much more! As a part of the PCH Hotels & Resorts portfolio, Ross Bridge associates enjoy a comprehensive benefit package and a wide array of perks and discounts, including:
- Full health, dental, and vision coverage including both FSA and HSA options,
- 401k with matching
- Hotel, F&B, golf, and retail discounts throughout the company properties
- Worldwide Marriott discounts
- And much more!
Join the PCH Hotels & Resorts team, where we believe in providing "hospitality with heart & soul"!
