What are the responsibilities and job description for the Executive Steward position at PCH Hotels & Resorts Inc.?
At Renaissance Riverview Plaza Hotel, we pride ourselves on delivering unparalleled service in a beautiful environment. Our hotel is full of warmth, luxury, and modern amenities, offering our guests an unforgettable experience. We are seeking dynamic and results-driven candidates to join our team to deliver outstanding service to our guest.
Why Join Us? This is your opportunity to be part of a prestigious property within the Marriott family, where you can make a significant impact. We offer a collaborative work environment, opportunities for growth, and the chance to work with a passionate team dedicated to creating memorable experiences for our guests.
As a part of the PCH Hotels & Resorts portfolio, we offer a robust compensation and benefits package, including:
- Health, Dental, Vision and Life Insurance including FSA and HSA options
- Short and Long-Term Disability
- Paid holidays, Vacations, PTO and Sick Leave.
- 401k with matching
- Tuition Reimbursement
- Hotel and Food and Beverage Discounts
And much more!
Job Description:
As a member of our hospitality team, the primary responsibility of an Executive Steward is to oversee the day-to-day operations and supervise associates of the kitchen utility department. The level of responsibility and scope of the position is determined by factors such as sales volume, culinary category, number of meals served, and complexity of the operation. This role will supervise various areas including the dish room operations, night cleaning, back dock cleaning and maintenance, and banquet plating and food running. This role extends beyond daily operations and will collaborate with the Food and Beverage management and team to continuously improve guest and associate satisfaction while also maintaining the operating budget.
- Meticulously oversees all aspects of dish room operations, leading with a steadfast commitment to upholding Food & Beverage policies and unwavering standards.
- Demonstrates exceptional leadership by actively engaging in utility associates' duties when needed, setting a positive example for the team.
- Prioritizes strict compliance with food handling and sanitation regulations, ensuring a safe and hygienic dining environment.
- Efficiently manages equipment, china, glass, and silver inventory, ensuring an ample supply of clean items at all times.
- Collaborates seamlessly with Banquet Chef and Banquet Maître d' to orchestrate flawless banquet plating and food running.
- Maintains precise control over the handling and temperature of all food products, guaranteeing optimal quality and taste.
- Diligently inspects and maintains food holding and transport equipment, promptly addressing any issues to minimize disruptions.
- Imposes Marriott's Safety Standards with unwavering dedication, fostering a secure working environment for the entire team.
- Expertly operates and maintains all department equipment, taking prompt action in case of any malfunctions.
- Ensures proper usage and cleaning routines for dish room machinery and service ware, maximizing efficiency and longevity.
- Implements seamless breakdown procedures for banquets, restaurants, and cafeterias, ensuring a smooth workflow.
- Takes charge of inventories for uniforms, china, glass, and silver, skillfully managing supplies and budgets.
- Strategically reviews staffing levels to optimize operations and achieve financial objectives without compromising service quality.
- Provides comprehensive training to utility staff, equipping them with essential skills in sanitation, equipment handling, and chemical usage.
- Engages with vendors and Health Department representatives as required, maintaining productive relationships for excellence.
- Empowers associates to deliver exceptional customer service and promptly respond to guest feedback, ensuring guest satisfaction.
- Cultivates a culture of continuous improvement and emphasizes guest satisfaction in all departmental meetings.
- Actively participates in hiring and orientation processes, cross-training associates for seamless daily operations.
- Celebrates team achievements and actively contributes to cost control and financial goals.
- Thoroughly inspects and promptly resolves any cleaning deficiencies in the kitchen, back halls, and loading dock areas, maintaining impeccable standards throughout the property.
