What are the responsibilities and job description for the Front Desk Clerk (Full-Time) position at PCH Hotels & Resorts Inc.?
Step into a role where Southern charm meets exceptional hospitality at the Renaissance Shoals Resort & Spa. As a Front Desk Clerk, you’ll be the welcoming face, playing a key role in delivering seamless guest experiences from arrival to departure. Here, your attention to detail, warm hospitality, and problem-solving skills help create unforgettable stays in the heart of the Muscle Shoals music legacy.
Renaissance Shoals Resort & Spa is seeking a Front Desk Clerk who is passionate about delivering exceptional service and creating memorable guest experiences. In this dynamic role, you'll be part of a team that values genuine hospitality, attention to detail, and the ability to turn challenges into positive moments. If you thrive in a fast-paced environment and take pride in being the first and last impression of a guest’s stay, we invite you to bring your talents to a place where Southern charm meets exceptional hospitality.
Key Responsibilities:
- Guest Experience: Warmly welcome guests, assist with smooth check-ins and check-outs, and ensure a professional and hospitable environment throughout their stay.
- Room Operations: Efficiently manage room assignments based on guest preferences, group status, and loyalty memberships, while handling same-day and future reservations.
- Local Knowledge & Engagement: Provide informed recommendations on hotel services, local attractions, entertainment, and events to enhance the guest’s overall experience.
- Financial Accuracy: Handle cash and credit transactions with precision, apply qualified discounts, and maintain accurate billing and account records.
- Safety & Compliance: Support guest use of secure deposit boxes, complete all front desk reports, and follow established procedures for financial and operational policies.
Why Join Us?
This is your opportunity to be part of a prestigious property within the Renaissance family, where you can make a significant as a part of a passionate team dedicated to creating memorable experiences for our guests.
Perks & Benefits:
As part of the PCH Hotels & Resorts portfolio, associates enjoy an array of perks and benefits, including:
- Health, Dental, and Vision Coverage: Offering comprehensive plans, including both FSA and HSA options.
- 401(k) with Company Match: Plan for your future with our company-matched retirement plan.
- Exclusive Discounts: Enjoy hotel stays, dining, golf, and retail discounts at PCH properties and globally through Marriott.
- Opportunities for Growth: Access ongoing training and development with opportunities for career advancement.
- Employee Recognition: Participate in employee rewards and recognition programs.
- Fun Work Environment: Be part of a friendly and supportive team that values your contributions.
Join us at Renaissance Shoals Resort & Spa, where we believe in delivering "hospitality with heart & soul." Be part of a team dedicated to creating unforgettable guest experiences!
Apply now to join Renaissance Shoals Resort & Spa and help us continue our tradition of excellence.
