What are the responsibilities and job description for the Seasonal Pro Shop Attendant position at PCH Hotels & Resorts?
Job Description
Job Description
Join the team for an exciting seasonal opportunity at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection , nestled along Alabama’s beautiful Gulf Coast. Spanning 550 acres of breathtaking scenery, the Grand blends Southern charm with modern luxury. With Dogwood and Azalea , two premier golf courses on the Robert Trent Jones Golf Trail , the resort offers an unforgettable experience for both guests and employees. Be part of The Grand Life this season!
As a Seasonal Golf Pro Shop Attendant , you will provide excellent customer service by greeting guests, managing tee times, and handling transactions through the POS system. You’ll maintain a clean, organized shop, manage inventory, and ensure merchandise is attractively displayed. You’ll also enforce golf course policies, assist with retail sales, and work closely with team members to ensure a positive and efficient guest experience.
Key Responsibilities :
- Guest Engagement : Create a welcoming environment by greeting guests warmly and assisting with their golf needs in a professional and friendly manner.
- Tee Time Management : Register guests for golf, accurately recording play records and tee times to ensure smooth operations and an organized flow of golfers.
- POS System Operation : Proficiently operate the Point of Sale (POS) system to handle transactions, ensuring accuracy and efficiency in processing payments.
- Communication : Answer telephone calls promptly, provide proper greetings, and manage tee time requests. Communicate effectively via radio to coordinate with other staff and ensure seamless guest service.
- Shop Maintenance : Maintain a clean and organized shop environment, ensuring merchandise displays are attractive, well-stocked, and properly arranged. Keep all areas of the shop visually appealing and operationally functional.
- Inventory Control : Monitor inventory levels and assist with stocking, reordering, and maintaining operating supplies like scorecards, pencils, and POS materials.
- Customer Service Excellence : Provide exceptional service, anticipating guest needs and ensuring a positive experience. Address any concerns or issues courteously and professionally, always striving to exceed guest expectations.
- Policy Enforcement : Respectfully enforce dress code and beverage policies, diplomatically addressing non-compliance when necessary, and escalating any serious issues to the Staff Professional or Director of Golf as needed.
- Sales & Merchandising : Collaborate with the Retail Coordinator to effectively display and promote merchandise, driving sales and guest engagement with featured items.
- Teamwork : Foster a positive and cooperative work environment by supporting colleagues and actively contributing to the team’s success.
Perks & Benefits :
As part of the PCH Hotels & Resorts portfolio, associates enjoy an array of perks and benefits, including :
Exclusive Discounts : Enjoy hotel stays, dining, golf, and retail discounts at PCH properties and globally through Marriott.
Join us at the Grand Hotel Golf Resort & Spa, where we believe in delivering "hospitality with heart & soul." Be part of a team dedicated to creating unforgettable guest experiences. The Grand Life is calling—come share it with us!
