IT Help Desk Wizard

Primary Care Health Partners in Willison is seeking a qualified IT help desk technician to assist our team with day-to-day questions and problems concerning computer systems, and Microsoft 365 software.

The technician will work with team remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency.

Standout candidates will be personable, excellent problem-solvers with outstanding communication and customer service skills.

Objectives of this role

• Provide quick and effective assistance with information technology systems
• Guide the team remotely and in person through systems configuration, troubleshooting, and maintenance
• Listen attentively to the teams’ questions and concerns and offer optimal solutions
• Prioritize satisfaction in all communications, directing unresolved issues to next-level personnel
• Work with desktop support engineers to provide customers with superior service
• Represent Primary Care Health Partners with professionalism and integrity while helping to advance our company mission

Responsibilities

• Respond to tech inquiries via email, through online chats, over the phone, or in person
• Subject Matter Expert for the TEAMS software
• Assist with updating content on the PCHP Website
• Inform the employees about IT services
• Walk employees step-by-step through the problem-solving process
• Help with troubleshooting software and customize settings according to each user's preference
• Follow up with employees to ensure satisfactory service

Skills and qualifications

• Expert with Microsoft Teams Application
• Excellent problem-solving and analytical skills
• Comprehensive knowledge of computer systems and experience troubleshooting Microsoft 365 software.
• The ability to break down technological processes and deliver clear, step-by-step instructions
• Patient, friendly demeanor with a great listening aptitude
• Strong verbal and written communication skills
• Commitment to providing exceptional customer service

Preferred qualifications

• Passion for problem-solving and customer service
• Tech savvy, with experience working in a tech-related field
• Ability to diagnose and resolve a variety of technical issues
• Team-oriented mindset with an openness to constructive feedback
• Eagerness to learn new technologies and systems
• Experience working as an IT help desk technician or in a similar customer support role

***Applicant must have a valid driver's license and reliable vehicle. We have offices located in Willison, South Burlington, Burlington, Milton, St. Albans, Enosburg, Brattleboro, Bennington and Plattsburgh, NY. Reimbursement for mileage at .70 per mile.

Job Type: Full-time

Pay: $28.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift
• Monday to Friday

Ability to Relocate:

• Williston, VT 05495: Relocate before starting work (Required)

Work Location: In person