What are the responsibilities and job description for the Operations Area Manager position at PCI Municipal Services?
Ensure Parking, Access, Revenue, Control, System (PARCS) equipment is functioning properly at all times.
Trouble shoot PARCS issues with urgency with a high focus on minimizing downtime, lost revenue, and focus on customer service.
Schedule and coordinate regular revenue collection and change refill for pay stations in compliance with company policy.
Maintain staffing levels per plan/budget by recruiting, interviewing, hiring, and training employees as needed.
Schedule and coordinate change orders with the bank in compliance with company policy.
Perform regular bank deposits in compliance with company policy.
Maintain adequate inventory of PARCS supplies on site including but not limited to thermos receipt paper/tickets, way finding brochures, and preventative maintenance materials.
Schedule and coordinate regular preventative maintenance of PARCS equipment including but not limited to pay in lanes, pay on foot, ticket dispensers, gates, and fee machines/cashier booths.
Visually verify adequate signage is in place and in good working condition to include but not limited to programmable count signs, rate signs, way finding signs, and customer courtesy information signs.
Ensure parker compliance with parking rules and apply corrective action per company policy.
Maintain fully operational command center including trained and knowledgeable staff, intercom system, phones, and CCTV/DVR.
Create weekly schedule for collective bargaining unit in accordance with CBA.
Follow process for resolving grievances as outlined in the CBA.
Conduct regular and routine training with staff.
Provide direction, task instruction, and follow-up to employees.
Implement corrective solutions to minimize loss.
Maintain current standard operating procedures.
Communicate regularly and as needed with key stakeholders both verbally as well as email.
Hold employees accountable to job performance in accordance with the Collective Bargaining Agreement and or company policy.
Maintain regular servicing of company vehicles and or as needed.
Other duties as assigned.
Plan and prioritize workload effectively.
Maintain updated knowledge of tools and equipment.
Develop professional relationships and network.
Adaptable to change and learning new skills.
Attention to detail and delivering quality.
Flexible to work as needed based on the needs of the business.
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